Managing Microsoft Teams: Managing Phone Systems
Microsoft Teams 2021
| Intermediate
- 20 videos | 2h 11m 12s
- Includes Assessment
- Earns a Badge
Phone systems in Teams allow organizations to replace outdated existing phone system equipment, while enabling a move to a more integrated and scalable solution all from within Teams. In this course, you'll explore the basics of phone systems and learn how to set up phone features such as voicemail, call queues, and caller ID. You'll discover how to use policies to then manage call park, calling, and caller ID. Finally, you'll learn how to create and configure auto attendants and manage resource accounts. This course is one of several that will help prepare learners for the MS-700: Managing Microsoft Teams certification exam.
WHAT YOU WILL LEARN
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discover the key concepts covered in this course
provide an overview of phone systems in Microsoft Teams
set up a phone system in Microsoft Teams
provide an overview of acquiring and assigning product licenses for a voice solution in Microsoft teams
configure voicemail settings in Microsoft Teams
differentiate between outbound and inbound caller ID settings in a caller ID policy
provide an overview of caller ID settings for a user
create, edit, and assign caller ID policies in Microsoft Teams
manage resource accounts in Microsoft Teams
create and configure a call queue as well as call agents, call routing, call overflow, call timeout, and caller ID for outbound calls -
set up an auto attendant in Teams, as well as call flow and dial scope
set up a holiday in Teams using the Microsoft Teams admin center
provide an overview of voice recognition features
create a dial plan in Microsoft Teams
create, edit, and assign Call Park policies in Microsoft Teams
configure group calling pickup
create, edit, and assign Calling Policies in Microsoft Teams
configure call delegates in Microsoft Teams
provide an overview of dial pad configurations in Microsoft Teams
summarize the key concepts covered in this course
IN THIS COURSE
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1m 51s
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11m
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3. Setting Up a Phone System in Microsoft Teams8m 57s
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4. Licenses for a Voice Solution13m 21s
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5. Setting Up Voicemail in Microsoft Teams5m 8s
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6. Inbound and Outbound Caller ID6m 2s
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7. Caller ID Policy Settings4m 4s
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8. Creating New Caller ID Policies5m 17s
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9. Managing Resource Accounts7m 20s
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10. Configuring a Call Queue and Call Routing7m 18s
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11. Setting Up Auto Attendant, Call Flow, and Dial Scope8m 46s
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12. Setting Up Holidays in Microsoft Teams3m 13s
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13. Voice Recognition Features and Capabilities5m 54s
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14. Working with Dial Plans13m 3s
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15. Configuring Call Park Policies6m 16s
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16. Configuring Group Calling in Microsoft Teams5m 17s
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17. Configuring Calling Policies in Microsoft Teams6m 36s
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18. Configuring Call Delegates5m 9s
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19. Dial Pad Configuration Considerations5m 41s
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20. Course Summary1m 1s
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