Managing Microsoft Teams: Managing Phone Systems
Microsoft Teams
| Intermediate
- 20 videos | 2h 11m 12s
- Includes Assessment
- Earns a Badge
Phone systems in Teams allow organizations to replace outdated existing phone system equipment, while enabling a move to a more integrated and scalable solution all from within Teams. In this course, you'll explore the basics of phone systems and learn how to set up phone features such as voicemail, call queues, and caller ID. You'll discover how to use policies to then manage call park, calling, and caller ID. Finally, you'll learn how to create and configure auto attendants and manage resource accounts. This course is one of several that will help prepare learners for the MS-700: Managing Microsoft Teams certification exam.
WHAT YOU WILL LEARN
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Discover the key concepts covered in this course
Provide an overview of phone systems in microsoft teams
Set up a phone system in microsoft teams
Provide an overview of acquiring and assigning product licenses for a voice solution in microsoft teams
Configure voicemail settings in microsoft teams
Differentiate between outbound and inbound caller id settings in a caller id policy
Provide an overview of caller id settings for a user
Create, edit, and assign caller id policies in microsoft teams
Manage resource accounts in microsoft teams
Create and configure a call queue as well as call agents, call routing, call overflow, call timeout, and caller id for outbound calls -
Set up an auto attendant in teams, as well as call flow and dial scope
Set up a holiday in teams using the microsoft teams admin center
Provide an overview of voice recognition features
Create a dial plan in microsoft teams
Create, edit, and assign call park policies in microsoft teams
Configure group calling pickup
Create, edit, and assign calling policies in microsoft teams
Configure call delegates in microsoft teams
Provide an overview of dial pad configurations in microsoft teams
Summarize the key concepts covered in this course
IN THIS COURSE
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1m 51s
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11mf2a43238-9a40-4830-86ca-3c521ee9ea22 FREE ACCESS
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3. Setting Up a Phone System in Microsoft Teams8m 57s2bf1888c-fe94-489f-ac46-fa4813815daa FREE ACCESS
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4. Licenses for a Voice Solution13m 21s6eb34d4d-fc5e-49bc-81a4-2dabb2cc668c FREE ACCESS
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5. Setting Up Voicemail in Microsoft Teams5m 8s1c5be4cd-2aac-4f5c-8613-846cfd78b1b6 FREE ACCESS
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6. Inbound and Outbound Caller ID6m 2s0b955b8c-9634-4965-a6df-591fc935a3cc FREE ACCESS
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7. Caller ID Policy Settings4m 4s5ed11955-b166-4a9b-9ed3-f4725bf85321 FREE ACCESS
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8. Creating New Caller ID Policies5m 17s12d6d04a-096e-40ff-b74e-2e6dbaa61dd0 FREE ACCESS
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9. Managing Resource Accounts7m 20sa32e602e-edea-4019-9e24-e30dd9caa851 FREE ACCESS
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10. Configuring a Call Queue and Call Routing7m 18s103fce2f-7efe-4c1d-ab3c-37bec6f386b8 FREE ACCESS
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11. Setting Up Auto Attendant, Call Flow, and Dial Scope8m 46se68c27f3-7b56-4703-8adf-8a6edcf63a76 FREE ACCESS
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12. Setting Up Holidays in Microsoft Teams3m 13s5b9b25a9-5868-4f28-99cd-e4258a3723de FREE ACCESS
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13. Voice Recognition Features and Capabilities5m 54s9c4b4f36-916b-473a-b1c6-413930e461f5 FREE ACCESS
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14. Working with Dial Plans13m 3sa6234d5f-6ea0-425a-83ff-73d8beb433f2 FREE ACCESS
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15. Configuring Call Park Policies6m 16s4a585126-3fea-4e2d-b03b-1cb250f0a0a8 FREE ACCESS
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16. Configuring Group Calling in Microsoft Teams5m 17s387b57da-8655-4272-a406-670feed7de54 FREE ACCESS
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17. Configuring Calling Policies in Microsoft Teams6m 36s7c269437-3449-448a-91e4-b271fbb46bc7 FREE ACCESS
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18. Configuring Call Delegates5m 9s336f9c89-c93c-49e6-8159-44ef94d2e0ad FREE ACCESS
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19. Dial Pad Configuration Considerations5m 41s9294526f-c5f5-40cb-ad12-3dae2e5e26b5 FREE ACCESS
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20. Course Summary1m 1s7b3370d8-05b1-4298-aa0a-15388f5b70e1 FREE ACCESS
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