Mayo Clinic COVID-19 Live Webinar Series - November 19, 2020: Challenging Conversations

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Thanks to uncertainty, high emotions, politicization and fatigue, communication with patients and families during the COVID-19 pandemic can be difficult. In this live CME webinar, experts from the Office of Patient Experience at Mayo Clinic discuss communication challenges and ways to enhance communication strategies and skills. Topics include delivering bad news from a distance; engaging employees and patients in masking and distancing measures; prioritizing bedside manner, and empathically responding to disagreement and derision. (Published 11/19/2020)