Microsoft 365 Fundamentals: Microsoft 365 Purchasing & Support

Microsoft 365    |    Beginner
  • 11 Videos | 39m 2s
  • Includes Assessment
  • Earns a Badge
Likes 26 Likes 26
In this 11-video course, learners preparing for the Microsoft 365 Fundamentals (MS-900) exam can explore such topics as how to determine a cost-benefit analysis (CBA) when considering a migration to Microsoft 365. You will learn how to use the Microsoft ROI (return on investment) calculator; about assessing on-premises versus cloud solutions; and details on support options and service level agreements (SLAs). Next, learn to use the service health feature in the Microsoft 365 portal, with three categories for information provided: an overview of all subscription services called All services; and two sections for filtering out actionable and informational items—an incidents section for services flagged as actionable items, and the advisories section for informational items. In a concluding exercise, learners are asked to describe Microsoft 365 purchasing considerations; to explain three basic steps of performing a CBA; to list two types of expenditures when considering on-premises or the cloud; to explain support options available to Microsoft 365 subscribers and three categories of service health, plus practical reasons to move to the cloud.

WHAT YOU WILL LEARN

  • identify the subject areas covered in this course
    specify the purpose and steps of cost-benefit analysis and its appropriate uses and limitations
    use the Microsoft ROI Calculator to price a Microsoft 365 implementation
    assess an on-premise versus cloud solution when considering a migration to Microsoft 365
    describe Microsoft's Partner Center features and how to sign up
    specify support options available to Office 365 subscribers
  • describe how to access your Microsoft 365 Service Level Agreement
    describe how Office 365's Service Health feature can be used to determine the health of your Office 365 subscription
    access Microsoft 365's Service Health feature
    specify characteristics of the Microsoft Lifecycle Policy, including mainstream and extended support
    describe Microsoft 365 purchasing considerations, including how to perform a CBA, on-premise and cloud comparisons, support options, service health categories, and reasons to move to the cloud

IN THIS COURSE

  • Playable
    1. 
    Course Overview
    1m 41s
    UP NEXT
  • Playable
    2. 
    Understanding Cost-Benefit Analysis
    3m 3s
  • Locked
    3. 
    Microsoft ROI Calculator
    5m 12s
    FREE ACCESS
  • Locked
    4. 
    Assessing On-Premise vs. Cloud
    3m 28s
    FREE ACCESS
  • Locked
    5. 
    Partner Center
    2m 42s
    FREE ACCESS
  • Locked
    6. 
    Support Options
    1m 48s
    FREE ACCESS
  • Locked
    7. 
    Service Level Agreement
    3m 20s
    FREE ACCESS
  • Locked
    8. 
    Service Health Explained
    2m 47s
    FREE ACCESS
  • Locked
    9. 
    Checking Service Health
    3m 51s
    FREE ACCESS
  • Locked
    10. 
    Microsoft Lifecycle Policy
    3m 36s
    FREE ACCESS
  • Locked
    11. 
    Exercise: Purchasing Considerations
    3m 5s
    FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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