Microsoft Dynamics CRM 2013: Getting Started

Microsoft Dynamics CRM 2013    |    Intermediate
  • 5 Videos | 27m 31s
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Microsoft Dynamics CRM 2013 is a Customer Relationship Management application with a flexible platform for a broad range of requirements. Explore an introduction to the system navigation and basic features.

WHAT YOU WILL LEARN

  • understand the different CRM modules and their primary entities
    navigate the CRM 2013 web client
    create and manage Account and Contact records
  • understand and work with the different activity records: Emails, Tasks, Appointments, Faxes, Letters
    use connections to represent the relationships between different records in the system

IN THIS COURSE

  • Playable
    1. 
    Getting Started
    3m 43s
    UP NEXT
  • Playable
    2. 
    Navigation Basics
    4m 24s
  • Locked
    3. 
    Customer Records
    4m 23s
  • Locked
    4. 
    Working with Activities
    6m 53s
  • Locked
    5. 
    Relating Data Using Connections
    6m 40s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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