MIT SMR: Bringing Customers Along on the Digital Journey

Successful digital transformation demands that legacy companies evolve their traditional value chains to create new data-fueled value propositions for their customers. Leaders must rethink their priorities and develop new marketing, business, and revenue- and profit-generation models. In his new book The Future of Competitive Strategy: Unleashing the Power of Data and Digital Ecosystems, Mohan Subramaniam explains how businesses must transform existing customers into digital customers, whose interactions generate streams of data that can be used to create fresh revenue and expand the scope of product and service businesses.