New Zealand Trade Practices and Consumer Protection

  • 4 topics | 16m 59s
  • Up to 30 languages
  • Transcripts
In this course, you will learn about the processes and procedures that can be put in place to reduce the risk of breaching consumer protection laws, and the consequences and potential penalties relating to a breach thereof. This course also covers general standards of business conduct that need to be adhered to. This course was developed with subject matter support provided by DLA Piper New Zealand. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice and may or may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with legal statutes or statutory instruments. DLA Piper New Zealand accepts no responsibility for their contents and the reliance on the contents is prohibited and at the user’s risk. Transmission of the information is not intended to create, and receipt does not constitute, a solicitor-client relationship. Readers should not act upon this information without seeking independent legal advice.


  • recognize key provisions and obligations of consumer protection laws
  • identify what constitutes unlawful conduct as defined by the New Zealand Consumer Protection Laws
  • identify potential consequences and penalties of non-compliance
  • recognize consumer protection laws and employee obligations for compliance


  • Consumer Protection Laws: What's Your Role?
  • Unlawful Conduct: What Happens Next?
  • New Zealand Consumer Law: Are You in Compliance?
  • Exercise: Trade and Consumer Protection Compliance