Privacy Concerns

  • 5 topics | 13m 1s
  • Up to 30 languages
  • Transcripts
Many organizations collect the personal information of their customers and prospects for a variety of commercial reasons. The information they collect, use, store, and share is a valuable asset to the organization. Employees, through careful adherence to the company’s privacy policies, play an important role in protecting the privacy of that information. This course highlights the types of information that must be protected, as well as privacy laws and standards many companies are required to observe. This course emphasizes the importance of following company policies and procedures for data security and what employees should do if they suspect a security breach. This course was developed with subject matter support provided by The Potomac Law Group, PLLC. Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice and may or may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with statutes, regulations, or other legal authority. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking independent legal advice.


  • identify types of information that would be considered PII
  • identify considerations to keep in mind regarding your company's policies and procedures related to information privacy and security
  • recognize key characteristics of the GDPR
  • recognize a consumer's basic rights under the CCPA
  • recognize best practices for handling suspected breaches


  • Personally Identifiable Information (PII)
  • Following Company Policies and Procedures
  • GDPR
  • CCPA
  • Reporting Suspected Breaches