Security Personnel: Responding to Potential Threats

  • 6 topics | 22m 59s
  • Up to 30 languages
  • Transcripts
Employees who perform facility security functions and work to protect those around them need to be aware of the subtle but important warning signs that there could be imminent danger present in an environment. When alerted to danger, security personnel must be able to defuse the situation and respond proportionally to the level of danger. In this course, you will explore the R.O.A.R. safety model. With this approach, you will learn how to recognize potential dangers and overcome your fears through proper preparation. You will also discover how to act effectively when faced with a threatening situation and what information to report to the appropriate authorities.This course was developed with subject matter provided by Eric L. Matson of Norsemen Training & Consulting Group, a global professional services company focusing on corporate, business and personal safety training. Please note the course materials and content were current with the laws and regulations at the time of the last expert review; however, they may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation with respect to compliance with legal statutes or requirements.


  • identify how to recognize potential security incidents or risks
  • recognize body language that may indicate a potential threat
  • recognize how to overcome your fears through planning and preparation
  • recognize potential security risks and body language that may indicate threats, as well as overcoming your fears through planning and preparation
  • recognize the levels of resistance you might encounter when taking action in a potentially threatening situation
  • recognize the levels of force that might be necessary when taking action against threatening individuals
  • recognize the level of action to take and the force to use in a threatening situation


  • Security Personnel: Responding to Potential Threats
  • Recognizing Potential Security Threats
  • Overcoming Your Fears
  • Knowledge Check: Recognize and Overcome
  • Taking Action and Reporting
  • Knowledge Check: Taking Action