Sending E-mails to the Right People

  • 7 Videos | 28m 30s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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Sending an email to the wrong person, or excluding the right person, hinders effective communication and is a sign of poor email etiquette. Because email is so central to how organizations do business today, writing emails effectively – and getting them to the right people – is one of the most important communication skills to have. In this course, you’ll learn a vital facet of written communication: how to address and distribute emails. You’ll be introduced to best practices for deciding who to send emails to and how to flag emails appropriately. The course also covers proper etiquette for forwarding emails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.

WHAT YOU WILL LEARN

  • identify tips for using the To field when sending e-mail
    use the Cc and Bcc fields appropriately in an e-mail
    set the priority status of e-mails appropriately
  • recognize how to reply effectively to e-mails
    identify best practices for forwarding e-mail
    recognize examples of when it's inappropriate to copy an e-mail over someone's head

IN THIS COURSE

  • Playable
    1. 
    Sending E-mails to the Right People
    41s
    UP NEXT
  • Playable
    2. 
    Using the To Field
    3m 13s
  • Locked
    3. 
    Using the Cc and Bcc Fields
    3m 7s
  • Locked
    4. 
    Flagging E-mails
    3m 1s
  • Locked
    5. 
    Targeting E-mail Replies
    3m 3s
  • Locked
    6. 
    Forwarding E-mails
    3m 9s
  • Locked
    7. 
    Poor Copying Practices
    3m 17s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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