Six Sigma: Identifying Projects
Six Sigma Yellow Belt
| Intermediate
- 14 Videos | 59m 55s
- Includes Assessment
- Earns a Badge
- CPE
Six Sigma and Lean are business process improvement methodologies that, used together, are called Lean Six Sigma. In concert, they can become a strategy for business transformation that enables a system of process control and process design that supercharge an organization. This course discusses how to capture Voice of the Customer and the Voice of the Business feedback, and how to capitalize on the information they provide. It also covers the project selection process that enables a Six Sigma team to decide which projects to pursue and what methodology to use to best effect.
WHAT YOU WILL LEARN
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identify considerations associated with Voice of the Customer and Voice of the Business when determining project requirementssequence the steps for implementing a VOC strategy in a Six Sigma projectrecognize how customer information is used during project definitionchoose the appropriate data collection method for the type of information you need to gatherclassify examples of the types of customer requirementsidentify best practices when selecting a Six Sigma projectrecognize how a priority matrix is used during project selection
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select the best Six Sigma methodology given project informationrecognize examples of project stakeholdersclassify customers as internal or externalidentify the process owner on a given Six Sigma projectrecognize the components that make up a processlabel process variables according to where they belong in a SIPOC diagram
IN THIS COURSE
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1.Six Sigma: Identifying Projects33sUP NEXT
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2.Voice of the Business and Voice of the Customer3m 56s
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3.Voice of the Customer Process4m 6s
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4.Customer Input during Project Definition4m 7s
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5.Collecting Customer Data6m 39s
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6.Translating Customer Requirements5m 39s
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7.Selecting a Six Sigma Project2m 48s
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8.Using a Priority Matrix for Project Selection3m 50s
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9.Selecting an Appropriate Methodology3m 51s
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10.Six Sigma Project Stakeholders4m 50s
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11.Internal and External Customers5m 1s
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12.Process Owners and Project Leadership4m 54s
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13.Process Components4m 44s
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14.Using a SIPOC Diagram4m 55s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform
Digital badges are yours to keep, forever.