Six Sigma: Identifying Projects

Six Sigma Yellow Belt    |    Intermediate
  • 14 videos | 59m 55s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
Rating 4.4 of 577 users Rating 4.4 of 577 users (577)
Six Sigma and Lean are business process improvement methodologies that, used together, are called Lean Six Sigma. In concert, they can become a strategy for business transformation that enables a system of process control and process design that supercharge an organization. This course discusses how to capture Voice of the Customer and the Voice of the Business feedback, and how to capitalize on the information they provide. It also covers the project selection process that enables a Six Sigma team to decide which projects to pursue and what methodology to use to best effect.

WHAT YOU WILL LEARN

  • Identify considerations associated with voice of the customer and voice of the business when determining project requirements
    Sequence the steps for implementing a voc strategy in a six sigma project
    Recognize how customer information is used during project definition
    Choose the appropriate data collection method for the type of information you need to gather
    Classify examples of the types of customer requirements
    Identify best practices when selecting a six sigma project
    Recognize how a priority matrix is used during project selection
  • Select the best six sigma methodology given project information
    Recognize examples of project stakeholders
    Classify customers as internal or external
    Identify the process owner on a given six sigma project
    Recognize the components that make up a process
    Label process variables according to where they belong in a sipoc diagram

IN THIS COURSE

  • 33s
  • 3m 56s
    In this video, find out how to identify considerations associated with Voice of the Customer and Voice of the Business when determining project requirements. FREE ACCESS
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    3.  Voice of the Customer Process
    4m 6s
    Learn how to sequence the steps for implementing a Voice of the Customer strategy in a Six Sigma project. FREE ACCESS
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    4.  Customer Input during Project Definition
    4m 7s
    In this video, you will learn how to recognize how customer information is used during the project definition process. FREE ACCESS
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    5.  Collecting Customer Data
    6m 39s
    During this video, you will discover how to choose the appropriate data collection method for the type of information you need to gather. FREE ACCESS
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    6.  Translating Customer Requirements
    5m 39s
    Discover how to classify examples of customer requirements by type. FREE ACCESS
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    7.  Selecting a Six Sigma Project
    2m 48s
    In this video, you will learn how to identify best practices when selecting a Six Sigma project. FREE ACCESS
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    8.  Using a Priority Matrix for Project Selection
    3m 50s
    During this video, you will learn how to recognize how a priority matrix is used during project selection. FREE ACCESS
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    9.  Selecting an Appropriate Methodology
    3m 51s
    In this video, find out how to select the best Six Sigma methodology given the project information. FREE ACCESS
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    10.  Six Sigma Project Stakeholders
    4m 50s
    Learn how to recognize examples of project stakeholders. FREE ACCESS
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    11.  Internal and External Customers
    5m 1s
    In this video, you will learn how to classify customers as being internal or external. FREE ACCESS
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    12.  Process Owners and Project Leadership
    4m 54s
    During this video, you will learn how to identify the process owner on a given Six Sigma project. FREE ACCESS
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    13.  Process Components
    4m 44s
    Discover how to recognize the components that make up a process. FREE ACCESS
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    14.  Using a SIPOC Diagram
    4m 55s
    In this video, you will learn how to label process variables according to their placement in a SIPOC diagram. FREE ACCESS

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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