Six Sigma: Identifying Projects
Six Sigma Yellow Belt
| Intermediate
- 14 videos | 59m 55s
- Includes Assessment
- Earns a Badge
- CPE
Six Sigma and Lean are business process improvement methodologies that, used together, are called Lean Six Sigma. In concert, they can become a strategy for business transformation that enables a system of process control and process design that supercharge an organization. This course discusses how to capture Voice of the Customer and the Voice of the Business feedback, and how to capitalize on the information they provide. It also covers the project selection process that enables a Six Sigma team to decide which projects to pursue and what methodology to use to best effect.
WHAT YOU WILL LEARN
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identify considerations associated with Voice of the Customer and Voice of the Business when determining project requirements
sequence the steps for implementing a VOC strategy in a Six Sigma project
recognize how customer information is used during project definition
choose the appropriate data collection method for the type of information you need to gather
classify examples of the types of customer requirements
identify best practices when selecting a Six Sigma project
recognize how a priority matrix is used during project selection -
select the best Six Sigma methodology given project information
recognize examples of project stakeholders
classify customers as internal or external
identify the process owner on a given Six Sigma project
recognize the components that make up a process
label process variables according to where they belong in a SIPOC diagram
IN THIS COURSE
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33s
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3m 56sIn this video, find out how to identify considerations associated with Voice of the Customer and Voice of the Business when determining project requirements. FREE ACCESS
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3. Voice of the Customer Process4m 6sLearn how to sequence the steps for implementing a Voice of the Customer strategy in a Six Sigma project. FREE ACCESS
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4. Customer Input during Project Definition4m 7sIn this video, you will learn how to recognize how customer information is used during the project definition process. FREE ACCESS
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5. Collecting Customer Data6m 39sDuring this video, you will discover how to choose the appropriate data collection method for the type of information you need to gather. FREE ACCESS
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6. Translating Customer Requirements5m 39sDiscover how to classify examples of customer requirements by type. FREE ACCESS
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7. Selecting a Six Sigma Project2m 48sIn this video, you will learn how to identify best practices when selecting a Six Sigma project. FREE ACCESS
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8. Using a Priority Matrix for Project Selection3m 50sDuring this video, you will learn how to recognize how a priority matrix is used during project selection. FREE ACCESS
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9. Selecting an Appropriate Methodology3m 51sIn this video, find out how to select the best Six Sigma methodology given the project information. FREE ACCESS
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10. Six Sigma Project Stakeholders4m 50sLearn how to recognize examples of project stakeholders. FREE ACCESS
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11. Internal and External Customers5m 1sIn this video, you will learn how to classify customers as being internal or external. FREE ACCESS
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12. Process Owners and Project Leadership4m 54sDuring this video, you will learn how to identify the process owner on a given Six Sigma project. FREE ACCESS
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13. Process Components4m 44sDiscover how to recognize the components that make up a process. FREE ACCESS
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14. Using a SIPOC Diagram4m 55sIn this video, you will learn how to label process variables according to their placement in a SIPOC diagram. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.
