SRE Team Management: Operational Overload
SRE
| Intermediate
- 14 videos | 55m 21s
- Includes Assessment
- Earns a Badge
Site reliability engineers (SREs) are responsible for many administrative tasks, often splitting their time between reactive ops work and special projects. To ensure teams do not become overloaded, SREs may be transferred to a team in order to prevent or help mitigate overload. In this course, you will learn how to deal with operational overload. You'll start by examining ops mode, which is an approach used to ensure services are properly maintained and optimized. You'll discover factors that contribute to team morale and stress. In addition, you will outline emergency planning strategies and best practices, as well as learn how to categorize emergencies and prepare detailed emergency plans. Next, you'll explore how knowledge sharing relates to emergency preparedness, the key to writing successful postmortems, the importance of service level objectives, and how an appropriate level of detail is required to properly explain your findings. Lastly, you'll discover the key factors and attributes of successful teams. You'll examine a team-first approach and differentiate between questioning techniques such as open/closed, funnel, probing, and leading.
WHAT YOU WILL LEARN
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discover the key concepts covered in this course
describe the term ops mode and differentiate between ops mode and nonlinear scaling
outline factors that contribute to team morale and stress such as financial and managerial impacts
list the details to include in an IT emergency plan
outline possible emergencies to plan for, such as undiagnosed alerts and knowledge gaps
describe how knowledge sharing can help teams plan for emergencies and recover from failures
recognize key factors of a high-quality postmortem -
classify team emergencies into either 'toil' or 'not toil' categories
recognize the importance of service level objectives (SLOs) as they relate to a long-term SRE focus
describe steps to ensure a team-first approach to fixing overload issues
outline the importance of properly explaining findings and applying an appropriate level of detail for explanations
list key attributes of successful teams including purpose, trust, and awareness
differentiate between questioning techniques such as open/closed, funnel, probing, and leading
summarize the key concepts covered in this course
IN THIS COURSE
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1m 43s
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3m 46s
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3. Operational Stress2m 58s
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4. IT Emergency Planning4m 59s
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5. Impending Emergencies5m 34s
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6. Knowledge Sharing3m 34s
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7. Blameless Postmortems4m 46s
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8. Categorizing Emergencies4m 11s
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9. Choosing an Appropriate SLO4m 5s
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10. Effective Teams3m 37s
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11. Findings and Reasonings4m 29s
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12. Attributes of Successful Teams4m 46s
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13. Questioning Techniques5m 49s
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14. Course Summary1m 7s
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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