SRE Team Management: Scaling the Team

SRE    |    Intermediate
  • 14 videos | 1h 3m 48s
  • Includes Assessment
  • Earns a Badge
Likes 41 Likes 41
When adding a new site reliability engineer (SRE) to your team, it's important that the new member not only has the required skills but also receives the proper training. This allows the new SRE to fit into the team and get up to speed as quickly as possible. In this course, you'll learn about the best practices for onboarding a new SRE team member, including methods and tools that can be used during the onboarding process. Next, you'll explore the technical skills that an SRE requires, including the ability to reverse engineer an application to determine the root cause of a problem. Finally, you'll examine the skills and knowledge an SRE requires when on-call, including those needed to provide support and manage support issues.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    describe the steps that should be followed when onboarding a new site reliability engineer
    outline the process and best practices for onboarding a new site reliability engineer
    outline the process for onboarding a site reliability engineer remotely
    describe the training patterns and tactics for onboarding a site reliability engineer
    name the tools that can be used for onboarding a new site reliability engineer
    recognize the importance of creating an environment that focuses on structured and well-planned learning
  • outline the best constructive learning paths for training a new site reliability engineer
    describe the technical skills required for managing a production service
    identify the skills and best practices used for reverse engineering a production service call
    outline the training that a software reliability engineer needs to undertake to perform on-call support
    outline the best practices that a software reliability engineer should follow when performing on-call support
    list the skills that a software reliability engineer needs to acquire to perform on-call support
    summarize the key concepts covered in this course

IN THIS COURSE

  • 1m 22s
  • 5m 53s
  • Locked
    3.  SRE Team Onboarding
    5m 24s
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    4.  SRE Remote Onboarding
    4m 45s
    In this video, you'll outline the process for onboarding a site reliability engineer remotely. You'll learn that more and more people are working remotely, and this is just as true for SREs. Onboarding a remote SRE represents a few different challenges compared to onboarding an SRE in your physical office. For example, the actual fact that the SRE is physically remote has unique challenges. FREE ACCESS
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    5.  SRE Training Patterns
    5m 5s
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    6.  SRE Onboarding Tools
    4m 51s
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    7.  SRE Initial Learning Experiences
    5m 39s
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    8.  Constructive Learning Paths for SRE Training
    4m 26s
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    9.  SRE Technical Skills
    4m 56s
    In this video, you'll learn more about preparing for bringing on an SRE, their first few days, and getting them all trained up. But at the same time, you'll learn about the skill set they need to have. You can't take anyone and train them to be an SRE. An SRE must have specific skills that include up-to-date technical skills, strong customer service skills, and communication skills. FREE ACCESS
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    10.  Reverse Engineering Production Service Calls
    5m 25s
    In this video, you'll learn more about how an SRE might find themselves in a position where Reverse Engineering is required. You'll learn that by far the most common scenario is when a customer calls and reports a problem. From the customer's perspective, the only bit of information readily available is that some feature doesn't work as expected. The SRE then has to take that information and trace it back to the actual problem. FREE ACCESS
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    11.  On-call Training Methods for New SREs
    5m 58s
    In this video, you'll learn more about the training an SRE needs to undertake to perform on-call support. This means they'll be responsible for handling pages or any other incoming request from customers. Even if your specific process means they log the calls at first, there's still going to be a primary point of contact for their turn in the round-robin. FREE ACCESS
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    12.  SRE On-call Best Practices
    4m 9s
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    13.  SRE On-call Support Skills
    4m 45s
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    14.  Course Summary
    1m 11s

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