Trust Building through Effective Communication
Everyone
- 7 videos | 18m
- Includes Assessment
- Earns a Badge
- CPE
- PMI PDU
Building relationships with the people you want to communicate with is key to making communication effective. And building trust is essential to forging meaningful working relationships. In this course, you'll explore the necessity of clearly presenting your information and intentions as the basis of effective communication. You'll see how understanding your audience ensures that your message is delivered in such a way so to maximize its impact and how managing your emotions allows you to adapt to the emotional needs of others to build trust. Finally, you'll learn how verbal communication combines with body language and vocal tone to better convey your message effectively.
WHAT YOU WILL LEARN
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Determine the primary intent of a communication
Communicate appropriately based on what you know about your audience
Identify how to tailor your communication based on your relationship history with your audience -
Recognize the effects that body language and tone of voice have on building trust in interpersonal communications
Manage your own feelings in emotionally-charged communications
Adapt your communication to the emotions of your audience
IN THIS COURSE
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38s
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3m
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3. Get to Know Your Audience before You Communicate2m 58sDuring this video, you will learn how to communicate appropriately based on what you know about your audience. FREE ACCESS
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4. Leverage Relationship History When You Communicate2m 9sIn this video, find out how to identify how to tailor your communication based on your relationship history with your audience. FREE ACCESS
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5. The Unspoken Words: Body Language and Tone of Voice3m 1sLearn how to recognize the effects that body language and tone of voice have on building trust in interpersonal communications. FREE ACCESS
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6. Manage Your Emotions In Tough Situations3m 6sIn this video, you will learn how to manage your own feelings in emotionally charged communications. FREE ACCESS
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7. It's Not About You: Be Aware of Other's Emotions3m 8sDuring this video, you will discover how to adapt your communication to the emotions of your audience. FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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