Trust Building through Effective Communication
- 7 videos | 18m
- Includes Assessment
- Earns a Badge
- PMI PDU
Building relationships with the people you want to communicate with is key to making communication effective. And building trust is essential to forging meaningful working relationships. In this course, you'll explore the necessity of clearly presenting your information and intentions as the basis of effective communication. You'll see how understanding your audience ensures that your message is delivered in such a way so to maximize its impact and how managing your emotions allows you to adapt to the emotional needs of others to build trust. Finally, you'll learn how verbal communication combines with body language and vocal tone to better convey your message effectively.
WHAT YOU WILL LEARN
determine the primary intent of a communicationcommunicate appropriately based on what you know about your audienceidentify how to tailor your communication based on your relationship history with your audience
recognize the effects that body language and tone of voice have on building trust in interpersonal communicationsmanage your own feelings in emotionally-charged communicationsadapt your communication to the emotions of your audience
IN THIS COURSE
EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE
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