Ending Support for Internet Explorer

Skillsoft previously announced the end of support for Internet Explorer 11 as of September 7, 2021. Since September 7, learners using Internet Explorer may have encountered a degraded experience, and our customer support team no longer fields questions related to Internet Explorer 11. If your learners or administrators are currently using Internet Explorer, please continue reading to understand how the change impacts your use of Skillsoft products.

Due to the need to address security vulnerabilities, Skillsoft determined that Skillport, and related applications, will cease to function entirely with Internet Explorer 11 as of April 4, 2022. After April 4, Skillport users must use a different browser, such as Microsoft Edge or Google Chrome.

Please note that Skillport did not undergo a formal audit process for accessibility with browsers other than Internet Explorer. Therefore, Skillsoft anticipates users may encounter accessibility issues on such browsers. As Skillsoft is no longer investing in updates to Skillport, OLSA, Advanced Compliance, Books 24x7 and Skillsoft Course Manager, we encourage all customers with a strong need for accessibility to consider the Skillsoft Percipio platform as soon as possible to benefit from its state-of-the-art accessibility features.

While we will make every effort to hold to the date of April 4, 2022, there remains the chance that a need to address additional future security vulnerabilities will force us to discontinue support for Internet Explorer on an earlier date. We promise to communicate such a change promptly.

If you have not already done so, we recommend you share this information with your IT organization to learn about their plans for replacing IE, verify that all users' needs are covered, and inform them of Skillsoft's schedule.

See Additional Resources to review Microsoft's plans for Internet Explorer.

Due to the need to address security vulnerabilities, Skillsoft Percipio ceased to function entirely with Internet Explorer as of December 10, 2021. As of December 10, Percipio users must use a supported browser.

If you have not already done so, we recommend you share this information with your IT organization to learn about their plans for replacing IE, verify that all users' needs are covered, and inform them of Skillsoft's schedule.

Since September 7, 2021, users with Internet Explorer may encounter a degraded experience where some features may be unavailable, cease to function correctly or work with limited functionality. This change impacted all Skillsoft products, including Percipio, Skillport, and our content players.

As of December 10, 2021, Percipio ceased functioning with Internet Explorer. Likewise, on April 4­, 2022, Skillport, OLSA, Advanced Compliance, and Skillsoft Course Manager will no longer be accessible using Internet Explorer.

You will find the details of these impacts in the information below.

• Why did Skillsoft end support for Internet Explorer?​
  Skillsoft based its decision to end support for Internet Explorer on several key factors:
  • To ensure the security of our products
  • To continue providing innovative new features compatible only with modern browsers
  • Many of the tools used to develop our products no longer support IE
  • Microsoft ended support for IE in Microsoft 365 in August 2021 and will end Windows 10 support for IE in June 2022
• What happened on September 7, 2021?
  Since September 7, 2021, users with Internet Explorer may, over time, have a degraded experience where some features may be unavailable, cease to function correctly, or work with limited functionality.
• What happened on December 10, 2021?
  Since December 10, our Percipio platform no longer functions with Internet Explorer, and all users are directed to use a supported browser.
  
• What happens on April 4, 2022?​
  Starting on April 4, all other Skillsoft products will no longer function with Internet Explorer, and all users must access these products using another browser, such as Microsoft Edge or Google Chrome, but please note that Skillport did not undergo a formal audit process for accessibility with browsers other than Internet Explorer. Therefore, Skillsoft anticipates users will encounter accessibility issues on such browsers. As Skillsoft is unable to invest in further development of Skillport, we encourage all Skillport customers to move to the Percipio platform as soon as possible to benefit from its accessibility features and enhancements.
• Which products does it affect?​
  The change impacts the following Skillsoft products: Percipio, Percipio Compliance, Skillport, Skillport Advanced Compliance OLSA, Skillsoft Course Manager (SCM), and Academy, in addition to our content players across all platforms.
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• What should I do if I'm unfamiliar with my organization's plans for Internet Explorer?​​
  We recommend the following course of action:
  • Review Microsoft's plans for Internet Explorer (see Additional Resources).
  • Engage with your IT department to understand their plans for your organization.
  • Contact Skillsoft support with any questions.
    
• What browsers are supported? ​
  Skillsoft tests products against its browser matrix, which for most products includes Google Chrome, Microsoft Edge, Mozilla Firefox, and Apple's Safari browser (macOS only). Please refer to the individual Skillsoft product information below for more details.