Aspire Journeys

Sales Manager Journey

  • 37 Courses | 19h 49m 54s
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Sales managers must get products to customers, but they are also responsible for setting realistic goals and quotas and managing their sales team.  They must possess a wide variety of skills to be successful such as selling skills, team building, and customer service.  Learn more about the skills required by a sales manager.

Teambuilding and Management

Effective team management requires strong team leadership that clearly outlines your goals and standards of behavior.  Learn more about teambuilding and management.

  • 8 Courses | 3h 44m 11s

Selling Skills

Successful selling skills can lead to a win-win at the bargaining table and a happier customer.  Learn more about selling skills.

  • 5 Courses | 1h 58m 14s

Coaching and Training a Sales Team

Productive coaching is essential to the professional development. Learn more about coaching, including how to gain commitment from coachees, how to measuring their progress, and how to recognize when they're ready to move forward on their own.

  • 7 Courses | 3h 50m 42s

Motivation and Performance

Effectively managing performance can help avoid termination of employees and boost productivity at all levels of your organization. Without proper motivational leadership, things simply would not get done.  Learn more about motivation and performance.

  • 8 Courses | 6h 2m

Customer Service and Satisfaction

Effective communication and building rapport with customers increases customer satisfaction and projects service excellence.  Learn more about customer service and satisfaction.

  • 9 Courses | 4h 14m 47s


Building the Foundation for an Effective Team
The way in which teams are built is an important factor in determining a project’s success. Effective team management requires strong team leadership that clearly outlines your goals and standards of behavior. In this course, you'll learn about the five stages of team development and strategies for selecting high-performing team members most suited for collaboration. You'll also learn some foundations for managing teams successfully, including how to set team goals, assign roles to individuals working on a team, and define specific guidelines for how team members should behave to minimize conflict and optimize teamwork.
8 videos | 28m
has Assessment available Badge Certification PMI PDU
Developing a Successful Team
Anyone who is responsible for managing teams will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary aspects of team leadership. In this course, you'll learn how to develop a team culture early on by establishing team member competencies and working to improve team dynamics. You'll also learn about methods used to encourage team participation and motivation and increase teamwork and commitment. Finally, you'll learn about the importance of assessing and improving team performance.
8 videos | 28m
has Assessment available Badge Certification PMI PDU
Encouraging Team Communication and Collaboration
Managing teams successfully involves ensuring that team members can communicate with you and with one another and that they will collaborate effectively as a team. To achieve this, clear channels of communication are required for both on-site and virtual teams. In this course, you'll learn how to demonstrate team leadership by encouraging effective communication and overcoming communication problems. You'll explore strategies for encouraging team collaboration. Finally, you'll learn about tools and technologies that are commonly used for virtual teamwork and key considerations for establishing virtual communication guidelines.
8 videos | 29m
has Assessment available Badge Certification PMI PDU
Handling Team Conflict
Successful teams are characterized by having a clear direction, trust among team members, effective communication, and a clear process for managing team conflict. The survival of a team depends on a leader who can quickly recognize team conflict, diagnose its cause, and implement conflict resolution strategies. In this course, you'll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You'll discover best practice approaches to dealing with conflict. You’ll also explore the tenets of principled negotiation in managing conflict. Finally, you'll learn guidelines for resolving conflict that address one specific type of conflict: lack of trust.
8 videos | 28m
has Assessment available Badge Certification PMI PDU
Strategies for Building a Cohesive Team
Team cohesion, or the strength of the links between team members, determines how effective teams will be, especially in responding to outside pressures. A team has to be cohesive if its members are to function as a unit, working closely and efficiently to achieve common goals. In this course, you'll learn methods for effectively building and managing teams that focus on improvements in three areas: communication, cooperation, and trust. You'll learn specific strategies for improving communication and promoting collaboration among staff members working on a team. You'll also learn what signs suggest a lack of trust on a team, and how you can show team leadership by using the right techniques to build trust and improve teamwork.
8 videos | 29m
has Assessment available Badge
Effective Team Communication
It's vital to maintain open, effective communication when working on a team. However, it's all too easy for teams to adopt bad habits. Without realizing how badly it affects your team, you or another team member may communicate in ways that lead to misunderstandings in teamwork, cause unnecessary conflict, keep others from having their say, and prevent collaboration. In this course, you'll learn about different verbal barriers to effective team communication and strategies for overcoming them. But speaking is only one part of communication; effective team leadership is about listening too. So you'll also learn about some active listening techniques that can help you be a better listener when managing teams.
8 videos | 31m
has Assessment available Badge
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Everyone working on a team has particular strengths. To get teams to perform at their best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, you'll learn techniques for building and managing teams, including how to set effective team goals, identify roles, assess team members' competencies, and assign roles based on these competencies. You'll also learn how to give and receive feedback effectively to improve teamwork, so that it strengthens your team leadership and the collaboration between your team members.
8 videos | 29m
has Assessment available Badge
Keeping Top Performers Challenged
Top performers expect a lot from themselves. Managing performance in these highly driven people is essential because top performers are such valuable assets to a company. Managers and leaders must keep them engaged and challenged or else lose them to new challenges elsewhere. In this course, you'll learn how to identify your top performers. You'll also learn how to keep engaging and challenging them by providing the right environment, leadership, and communication.
6 videos | 18m
has Assessment available Badge Certification PMI PDU