Windows Desktop Administration Literacy (Beginner Level)

  • 31m
  • 31 questions
The Windows Desktop Administration Literacy (Beginner Level) benchmark measures your basic exposure and hands-on experience with Windows 10 and 11 administration concepts and tools. You will be evaluated on your knowledge of Windows installation best practices and options and how to manage Windows applications, services, devices, and storage. A learner who scores high on this benchmark demonstrates that they understand basic Windows 10 and 11 administration concepts and can participate in informed conversations on the subject.

Topics covered

  • access the Device Manager in order to install and update device drivers, and manage devices in Windows, including enabling and disabling devices, changing device settings, and uninstalling devices
  • access the Devices and Printers tool in Windows
  • access the Programs and Features tool in Windows
  • create a Windows 11 USB using the Media Creation Tool
  • create, delete, and manage files and folders in Windows
  • demonstrate how to create, delete, resize, troubleshoot, and format disks and partitions in Windows
  • differentiate between the types of apps that can run on a Windows system
  • identify features that may be deprecated or removed from Windows 11
  • install and configure printers in Windows
  • install and update applications in Windows, use the Windows Store, and download applications from the Internet
  • list and differentiate between types of services and outline example services, such as Active Directory, DNS Client, and Routing and Remote Access
  • list common feature-specific requirements for Windows 11
  • list upgrade paths and identify edition considerations when performing upgrades to Windows 11
  • manage devices in Windows using PowerShell
  • manage files and folders in PowerShell
  • manage files and folders using Group Policy in Windows
  • manage services using command line tools and the group policy editor
  • outline how to prepare for the deployment of Windows 11
  • outline the concept of application management in Windows and the types of applications available, including desktop applications and Windows Store apps
  • outline the minimum and recommended Windows 11 system requirements
  • outline the use of installation options including DVD, ISO, in-place upgrades, and Azure/Intune
  • provide an overview of how to do a clean install of Windows 11
  • provide an overview of storage management and the different types of storage available, including local, network, and cloud
  • provide an overview of the Device Manager utility in Windows and outline the concept of device management in Windows, as well as the different types of devices that can be connected to a Windows system
  • provide an overview of the features of Windows 11
  • provide an overview of Windows services
  • recognize key steps, such as applying security patches and updates, to help ensure device security
  • recognize the importance of managing applications and the benefits of using application management tools and outline how to leverage advanced tools such as the Group Policy editor and the command prompt to manage application settings
  • recognize the importance of managing printing services
  • use the Disk Cleanup utility in Windows
  • use the Service Manager to start, stop, and restart services, troubleshoot services, and change service startup options and dependencies in Windows