Adam Toporek on Being Your Customer's Hero
- 16m 37s
- Adam Toporek
- AMACOM
- 2015
Customer service isn't always the most glamorous job. It usually only makes the news when something has gone horribly wrong or over-the-top indulgent. However, there's a happy medium, says Adam Toporek, author of Be Your Customer's Hero, published by AMACOM. Being a hero to your customers isn't about grand publicity stunts. It's about being there for your customers when they need you.
In this Audiobook
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AMA Edgewise: Adam Toporek on Being Your Customer's Hero
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Introduction
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Interview
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Conclusion
