Adam Toporek on Being Your Customer's Hero
- 16m 37s
- Adam Toporek
Customer service isn't always the most glamorous job. It usually only makes the news when something has gone horribly wrong or over-the-top indulgent. However, there's a happy medium, says Adam Toporek, author of Be Your Customer's Hero, published by AMACOM. Being a hero to your customers isn't about grand publicity stunts. It's about being there for your customers when they need you.
In this Audiobook
AMA Edgewise: Adam Toporek on Being Your Customer's Hero