Customer Service: Engaging with Customers

  • 7 Videos | 34m 36s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
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Customer service is customer engagement. And as a customer service representative, you don’t often get to see happy, smiling customers, excited by their new service, new device, new outfit, or new opportunity. You get to see them when the new thing isn’t working. Or isn’t the right color. Or may not be billed correctly. And then you get to try to make them happy again. In this course, you’ll learn proven techniques customer service professionals can use to boost their self-confidence, better engage with their customers, and demonstrate flexibility and efficiency in the problem-solving process. This course was developed with subject matter provided by NueBridge (www.nuebridge.com) which has extensive expertise in customer experience and management across multiple industries around the world.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    recognize the influence of perception when engaging with customers in service interactions
    recognize actions an agent can take to build and demonstrate confidence when engaging with customers
    identify ways to integrate flexibility into support when engaging with the customer
  • recognize best practices to ensure efficiency while engaging customers
    identify the steps to employ the acting technique to increase self-confidence, flexibility, and efficiency in a service interaction
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Customer Service: Engaging with Customers
    59s
    UP NEXT
  • Playable
    2. 
    Bridging Perceptions in Customer Engagement
    5m 34s
  • Locked
    3. 
    Engaging with Confidence
    4m 54s
  • Locked
    4. 
    Demonstrating Flexibility in Customer Engagement
    3m 47s
  • Locked
    5. 
    Demonstrating Efficiency in Your Service Approach
    5m 34s
  • Locked
    6. 
    Employing the Acting Technique
    4m 51s
  • Locked
    7. 
    Let's Review
    1m 28s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

Skillsoft is providing you the opportunity to earn a digital badge upon successful completion of this course, which can be shared on any social network or business platform

Digital badges are yours to keep, forever.

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