Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone
- 3h 20m 2s
- Shep Hyken
- Brilliance Publishing
- 2018
Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master--and Shep Hyken knows the tricks to making it your own.
In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
In this Audiobook
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Show Up Ready to Amaze
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Work on Lombardi Time
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Remember: You're Always on Stage
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Look Beyond the Clock
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Enter the Anti-No Zone
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Be Proactive
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Think Ahead
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Create a Predictably Positive Experience
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Think Outside the Rule Book
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Stay a Step Ahead
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Ask Directly for Feedback
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Look Past the Honeymoon
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Rate Yourself
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Fulfill the Promise
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Commit to Constant, Never-Ending Improvement
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Own It! Take Personal Responsibility
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A Common Purpose
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It's Not My Fault, but Now It's My Problem
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Go the Extra Mile
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Never Make an Excuse
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Mean What You Say
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Get to “Yes,” Get to “And”
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Show R-E-S-P-E-C-T
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Personalize It
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Share an Atkins Moment
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Turn It Around
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Seep Problems as Opportunities to Show How Good Your Are
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Find the Why
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Don't Avoid Complaints: Manage Them
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Spot the Competition's Moments of Misery
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Make Excellence a Habit
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Be a Straight Shooter
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Do What You Say You'll Do
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Cultivate the Leadership Mindset
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Sweep like Beethoven Plays Piano
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