Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
- 6h 14m 23s
- Al Switzler, David Maxfield, Joseph Grenny, Kerry Patterson, Ron McMillan
- Recorded Books, Inc.
- 2005
Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.
In this Audiobook
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Chapter 1: Choose What and If—How to Know What Conversation to Hold and If You Should Hold It
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Chapter 2: Master My Stories—How to Get Your Head Right Before Opening Your Mouth
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Chapter 3: Describe the Gap—How to Start an Accountability Conversation
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Chapter 4: Make It Motivating—How to Help Others Want to Take Action
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Chapter 5: Make It Easy—How to Make Keeping Commitments (Almost) Painless
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Chapter 6: Stay Focused and Flexible—What to Do When Others Get Sidetracked, Scream, or Sulk
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Chapter 7: Agree on a Plan and Follow Up—How to Gain Commitment and Move to Action
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Chapter 8: Put It All Together—How to Solve Big, Sticky, Complicated Problems
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Chapter 9: The 12 “Yeah-Buts”—How to Deal with the Truly Tough
