Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

  • 6h 14m 23s
  • Al Switzler, David Maxfield, Joseph Grenny, Kerry Patterson, Ron McMillan
  • Recorded Books, Inc.
  • 2005

Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.

In this Audiobook

  • Chapter 1: Choose What and If—How to Know What Conversation to Hold and If You Should Hold It
  • Chapter 2: Master My Stories—How to Get Your Head Right Before Opening Your Mouth
  • Chapter 3: Describe the Gap—How to Start an Accountability Conversation
  • Chapter 4: Make It Motivating—How to Help Others Want to Take Action
  • Chapter 5: Make It Easy—How to Make Keeping Commitments (Almost) Painless
  • Chapter 6: Stay Focused and Flexible—What to Do When Others Get Sidetracked, Scream, or Sulk
  • Chapter 7: Agree on a Plan and Follow Up—How to Gain Commitment and Move to Action
  • Chapter 8: Put It All Together—How to Solve Big, Sticky, Complicated Problems
  • Chapter 9: The 12 “Yeah-Buts”—How to Deal with the Truly Tough


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