Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
- 6h 14m 23s
- Al Switzler, David Maxfield, Joseph Grenny, Kerry Patterson, Ron McMillan
- Recorded Books, Inc.
This audio edition presents the tools for improving relationships in the workplace and in life, and teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it. Read by the author.