Problem Solving: Defining and Stating the Problem

  • 6 Videos | 20m 38s
  • Includes Assessment
  • Earns a Badge
  • Certification CPE
For most business professionals, solving problems is a major part of their jobs. But what are often seen as problems are really symptoms of deeper challenges. Treating these symptoms may provide temporary relief, but the deeper issues remain. By investigating the scope of problems and addressing their root causes, you can work toward ultimately finding solutions for sustained success. In this course, you will explore the process of uncovering the roots of business problems, starting with gathering all of the pertinent information necessary to understand the scope of a problem and its effects. You will also learn about the value of root cause analysis and some of the common, popular tools for performing one. Finally, you'll learn how to prepare a problem statement that clearly defines the problem and lays the foundation for finding solutions that address its roots.

WHAT YOU WILL LEARN

  • discover the key concepts covered in this course
    identify the information necessary to define the scope of a problem
    identify the steps for conducting a root cause analysis
  • identify the key characteristics of common, popular tools for performing a root cause analysis
    identify the process for creating a problem statement
    reflect on what you've learned

IN THIS COURSE

  • Playable
    1. 
    Problem Solving: Defining and Stating the Problem
    1m 49s
    UP NEXT
  • Playable
    2. 
    Defining the Scope of the Problem
    3m 43s
  • Locked
    3. 
    Conducting a Root Cause Analysis
    3m 35s
  • Locked
    4. 
    Choosing a Tool for Analysis
    6m
  • Locked
    5. 
    Stating the Problem
    4m 13s
  • Locked
    6. 
    Let's Review
    1m 18s

EARN A DIGITAL BADGE WHEN YOU COMPLETE THIS COURSE

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