Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

  • 20m 54s
  • Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
  • Skillsoft
  • 2018
In Crucial Confrontations, the authors delve into the art of holding someone accountable in a face-to-face conversation. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.