Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
- 20m 54s
- Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
In Crucial Confrontations, the authors delve into the art of holding someone accountable in a face-to-face conversation. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.