Dealing with Difficult People

  • 3h 41m 43s
  • Roy Lilley
  • Brilliance Publishing
  • 2016

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create.

Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

In this Audiobook

  • 1. A Short Course in Human Relations
  • 2. The Seven Classic Difficult Types (Or How to Sound like an Expert in the Time it Takes to Drink a Cup of Coffee)
  • 3. A Fast-Track Guide to Conflict and How to Handle it
  • 4. Dealing with Bosses Who Drive You Barmy
  • 5. Colleagues to Throttle
  • 6. Staff to Strangle
  • 7. Massaging the Egoist
  • 8. Handling Aggressive People without Getting Thumped on the Nose
  • 9. Putting a Bomb under the Lazy Ones
  • 10. Beating the Bullies at Their Own Game
  • 11. Moaners, Groaners and Critics
  • 12. Perfectionists Can Be a Pain
  • 13. Manipulating the Manipulators
  • 14. Shifting the Stubborn
  • 15. Morale, Attitude and How Was it for You?
  • 16. Fault-Finders and Nit-Pickers
  • 17. Gossip—A Bush Fire You Can Do without
  • 18. The Customer is Always Right – Really?
  • 19. Complaints—We Love Them
  • 20. E-Difficult@Yourplace
  • 21. Social Networking
  • 22. If Things Don't Change They'll Stay the Same
  • 23. Dealing with Conflict—10 Steps to Cooling it
  • 24. And, Finally, Finally…
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