Dealing with Conflict

  • 7 Courses | 3h 18m 29s
  • 8 Books | 65h 38m
  • 11 Audiobooks | 46h 9m 19s
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Conflict in the workplace can be either disruptive or productive. Learn how to deal with both to achieve better business outcomes.


Confronting Workplace Conflict

  • Playable
    Confronting Workplace Conflict
  • Playable
    Finding Your Conflict Style
    4m 34s


Confronting Workplace Conflict
Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It’s how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work.In this course, you’ll learn some of the major sources of workplace conflict. You’ll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.
6 videos | 24m has Assessment available Badge Certification PMI PDU
Resolving Workplace Conflict
A conflict-free life is the stuff of dreams. But the world doesn’t work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you’ll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.
7 videos | 24m has Assessment available Badge Certification PMI PDU
Difficult People: Why They Act That Way and How to Deal with Them
Anything taken to an extreme can be a liability, including human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative – their glasses are always "half empty." While occasional griping is acceptable when working on a team, the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace, it’s vital you develop the skills needed for managing difficult people. In this course, you'll learn about the four types of difficult people: dominant-controlling, analytical-obsessive, expressive-impulsive, and skeptical-negative. You’ll also discover techniques for dealing with difficult people, and for managing your own emotions.
10 videos | 29m has Assessment available Badge Certification PMI PDU
Difficult People: Can't Change Them, so Change Yourself
It would be easy to say that to deal with difficult people, you should be tolerant and accept people's differences. This sounds nice, and might work in the short term, but if you’re working together with negative people, you’re better off learning how to respond and relate to them. Dealing with difficult people requires that you first learn how to manage yourself. In this course, you’ll learn techniques for managing difficult people, including becoming self-aware and practicing self-management. You’ll explore how to tune into the feelings and emotions of difficult people when working on a team with them. You’ll also learn how to build your emotional intelligence to help make your collaboration work more productive.
9 videos | 26m has Assessment available Badge Certification PMI PDU
Difficult People: Strategies to Keep Everyone Working Together
While it's best to get personally fit for dealing with difficult people – that is, managing your own emotions and using self-management techniques – there are also interpersonal strategies and skills you need when working on a team with difficult people. In this course, you’ll learn strategies for managing difficult people that involve redirecting their behavior toward your work goals. You’ll discover ways of working together effectively with negative people by giving appropriate feedback when needed. You’ll also learn how to make your collaboration work with difficult people more productive by managing conflicts professionally.
7 videos | 27m has Assessment available Badge Certification PMI PDU
A Difficult Boss Doesn't Have to Be a Difficult Problem
Working for a difficult boss can be challenging. In this course, you will learn about the management styles, communication styles, and personality types of difficult bosses. You will also learn strategies for working with a difficult boss and what to do if a boss becomes abusive.
6 videos | 26m has Assessment available Badge
Expert Insights on Dealing with Conflict
Unless you work in theatre, drama shouldn’t be part of your everyday work environment. Resolving conflict comes from acknowledging disagreements and working through them. Unlike reality TV, real conflict can be healthy and productive.
15 videos | 38m available Badge


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Negotiating Success: Tips and Tools for Building Rapport and Dissolving Conflict While Still Getting What You Want
With a constant focus on the mind, body, and spirit of the professional negotiator, this easy-to-read text brings a holistic approach to the hard and soft skills needed for ethical negotiations.
Book Duration 3h 45m Book Authors By Jim Hornickel


The Mediation Process: Practical Strategies for Resolving Conflict, Fourth Edition
Expanded and revised to keep pace with developments in the field, this expert’s guide includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.
Book Duration 13h 5m Book Authors By Christopher W. Moore


Workplace Conflict Resolution Essentials For Dummies
Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, this clear and practical resource offers the expert guidance you need to ensure your workplace environment is positive and productive.
Book Duration 3h 2m Book Authors By Vivian Scott


The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, Completely Revised and Updated Edition
Sharing a practical, step-by-step guide to tackling conflicts in any situation, this book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life.
Book Duration 4h 9m Book Authors By Barbara Pachter, Susan Magee


The Handbook of Conflict Resolution: Theory and Practice, Third Edition
Written for professionals and students in the wide variety of conflict resolution fields, this essential resource offers clear directions for creating constructive solutions to challenging interpersonal, intergroup, and international conflict.
Book Duration 26h Book Authors By Eric C. Marcus, Morton Deutsch, Peter T. Coleman


Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third Edition
Infused with practical examples and case studies, this guide includes dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.
Book Duration 6h 59m Book Authors By Joan Goldsmith, Kenneth Cloke


Conflict without Casualties: A Field Guide for Leading with Compassionate Accountability
Provocative, illuminating, and highly practical, this book helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.
Book Duration 3h 28m Book Authors By Nate Regier


Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships
Demonstrating how effective conflict management can have a powerful impact on the way organizations channel their energies, this book provides practical guidance on how to prevent, contain, and resolve conflict in the workplace.
Book Duration 5h 10m Book Authors By Clive Johnson, Jackie Keddy


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