Dealing with Conflict

  • 9 Courses | 3h 14m 35s
  • 9 Books | 69h 57m
  • 9 Audiobooks | 38h 25m 4s
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Conflict in the workplace can be either disruptive or productive. Learn how to deal with both to achieve better business outcomes. Discover ways to manage conflict within teams. While conflicts are inevitable, if they are left unresolved, conflicts can quickly impact employee morale and productivity. Learn the basic conflict management skills you'll need to resolve problems.

GETTING STARTED

Working Well with Others

  • 1m 6s
  • 3m 18s

COURSES INCLUDED

Working Well with Others
At some point, all of us will encounter competing personalities at work, all vying to get things done their own way. Interpersonal differences and personal perspectives, whether with a manager or a colleague, can increase stress, drain energy, impact morale, and affect productivity and happiness. But there are strategies for mitigating tension and building stronger, more trusting relationships, such as adjusting our own behavior and understanding the situations and behavior of others that can challenge us. In this course, you'll learn how to assess, identify, and manage your own behavioral style to help you avoid and control conflict before it happens. You'll also investigate how to handle common situations that provoke conflict at work, how to work effectively with different personality types, and how to build habits to help you handle interpersonal conflict in the workplace with grace and patience.
6 videos | 22m has Assessment available Badge
Forging Relationships with External Stakeholders
Whether you're a top business executive in a Fortune 500 company or a start-up entrepreneur, you need to meet your stakeholders' expectations to keep them happy and fulfill your obligations and commitments. In practice, this can be hard to achieve, especially when the stakeholder has influence or power over your success. When you have to interact extensively with stakeholders outside of your organization, building a positive relationship can sometimes be stressful - but it's crucial. In this course, you'll learn how to identify external stakeholders and recognize their effect on your organization. You'll also learn the steps to engage with external stakeholders and how to communicate effectively with them and garner feedback. And, you'll learn how to manage stakeholder relationships.
6 videos | 19m has Assessment available Badge
Confronting Workplace Conflict
Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It's how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work. In this course, you'll learn some of the major sources of workplace conflict. You'll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.
6 videos | 24m has Assessment available Badge Certification PMI PDU
Resolving Workplace Conflict
A conflict-free life is the stuff of dreams. But the world doesn't work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you'll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.
7 videos | 24m has Assessment available Badge Certification PMI PDU
Coping in a Toxic Workplace
The workplace is both dynamic and challenging. Within this complex ecosystem, toxicity can cast a dark shadow over your working life. It can erode your morale, impede productivity, and take a toll on your mental and emotional well-being. Therefore, it is crucial for you to address this issue head-on by implementing effective strategies to navigate and mitigate its adverse effects. In this course, you will learn to identify key indicators of a toxic work culture, develop strategies to cope with and navigate through it, and address toxic behaviors. Additionally, you will learn techniques to influence positive change in a toxic workplace. With these strategies, you will be better prepared to navigate the challenges of a toxic workplace and create a healthier and more productive work environment.
6 videos | 24m has Assessment available Badge Certification PMI PDU
Difficult People: Why They Act That Way and How to Deal with Them
Anything taken to an extreme can be a liability, including human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative - their glasses are always "half empty." While occasional griping is acceptable when working on a team, the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace, it's vital you develop the skills needed for managing difficult people. In this course, you'll learn about the four types of difficult people: dominant-controlling, analytical-obsessive, expressive-impulsive, and skeptical-negative. You'll also discover techniques for dealing with difficult people, and for managing your own emotions.
10 videos | 19m has Assessment available Badge Certification PMI PDU
Difficult People: Can't Change Them, so Change Yourself
It would be easy to say that to deal with difficult people, you should be tolerant and accept people's differences. This sounds nice, and might work in the short term, but if you're working together with negative people, you're better off learning how to respond and relate to them. Dealing with difficult people requires that you first learn how to manage yourself. In this course, you'll learn techniques for managing difficult people, including becoming self-aware and practicing self-management. You'll explore how to tune into the feelings and emotions of difficult people when working on a team with them. You'll also learn how to build your emotional intelligence to help make your collaboration work more productive.
9 videos | 22m has Assessment available Badge Certification PMI PDU
Difficult People: Strategies to Keep Everyone Working Together
While it's best to get personally fit for dealing with difficult people - that is, managing your own emotions and using self-management techniques - there are also interpersonal strategies and skills you need when working on a team with difficult people. In this course, you'll learn strategies for managing difficult people that involve redirecting their behavior toward your work goals. You'll discover ways of working together effectively with negative people by giving appropriate feedback when needed. You'll also learn how to make your collaboration work with difficult people more productive by managing conflicts professionally.
7 videos | 18m has Assessment available Badge Certification PMI PDU
A Difficult Boss Doesn't Have to Be a Difficult Problem
Working for a difficult boss can be challenging. In this course, you will learn about the management styles, communication styles, and personality types of difficult bosses. You will also learn strategies for working with a difficult boss and what to do if a boss becomes abusive.
6 videos | 18m has Assessment available Badge
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BOOKS INCLUDED

Book

Negotiating Success: Tips and Tools for Building Rapport and Dissolving Conflict While Still Getting What You Want
With a constant focus on the mind, body, and spirit of the professional negotiator, this easy-to-read text brings a holistic approach to the hard and soft skills needed for ethical negotiations.
book Duration 3h 45m book Authors By Jim Hornickel

Book

The Mediation Process: Practical Strategies for Resolving Conflict, Fourth Edition
Expanded and revised to keep pace with developments in the field, this expert's guide includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.
book Duration 13h 5m book Authors By Christopher W. Moore

Book

Workplace Conflict Resolution Essentials For Dummies
Whether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, this clear and practical resource offers the expert guidance you need to ensure your workplace environment is positive and productive.
book Duration 3h 2m book Authors By Vivian Scott

Book

The Handbook of Conflict Resolution: Theory and Practice, Third Edition
Written for professionals and students in the wide variety of conflict resolution fields, this essential resource offers clear directions for creating constructive solutions to challenging interpersonal, intergroup, and international conflict.
book Duration 26h book Authors By Eric C. Marcus, Morton Deutsch, Peter T. Coleman

Book

Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third Edition
Infused with practical examples and case studies, this guide includes dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.
book Duration 6h 59m book Authors By Joan Goldsmith, Kenneth Cloke

Book

Conflict without Casualties: A Field Guide for Leading with Compassionate Accountability
Provocative, illuminating, and highly practical, this book helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.
book Duration 3h 28m book Authors By Nate Regier

Book

Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships
Demonstrating how effective conflict management can have a powerful impact on the way organizations channel their energies, this book provides practical guidance on how to prevent, contain, and resolve conflict in the workplace.
book Duration 5h 10m book Authors By Clive Johnson, Jackie Keddy

Book

Say More About That ...: And Other Ways to Speak Up, Push Back, and Advocate for Yourself and Others
In Say More About That, veteran inclusion strategist, coach, writer, and speaker Amber Cabral delivers an incisive and practical guide to assertively addressing inequitable treatment you see at home, work, school, and other settings.
book Duration 4h 2m book Authors By Amber Cabral

Book

Walk Away to Win: A Playbook to Combat Workplace Bullying
In Walk Away to Win, Megan Carle draws on her own experience as a target of workplace bullying-paired with the latest research in the field-to reveal how unhealthy workplace cultures enable this insidious behavior.
book Duration 4h 26m book Authors By Megan Carle
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AUDIOBOOKS INCLUDED

AUDIOBOOK SUMMARY

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
In Crucial Confrontations, the authors delve into the art of holding someone accountable in a face-to-face conversation. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 20m 54s audiobook Authors By Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan

AUDIOBOOK SUMMARY

The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office Sociopath
The Bully-Proof Workplace describes the types of bullying most often encountered in the workplace and offers concrete suggestions as to how to cope with them. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 16m 38s audiobook Authors By Molly D. Shepard, Peter J. Dean

AUDIOBOOK SUMMARY

Mastering Business Negotiation: A Working Guide To Making Deals And Resolving Conflict
Mastering Business Negotiations provides a detailed how-to on negotiating that will empower and educate the reader to reach his or her professional goals. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 9m 42s audiobook Authors By Alexander Hiam, Roy J. Lewicki

AUDIOBOOK SUMMARY

Divide or Conquer: How Great Teams Turn Conflict Into Strength
In Divide or Conquer, author Diana McLain Smith offers a pragmatic outlook and the tools needed to help you get your relationships back on track when they go off course. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
audiobook Duration 10m 36s audiobook Authors By Diana McLain Smith

Audiobook

Beating the Workplace Bully: A Tactical Guide to Taking Charge
Whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, this audio edition will show you how to fight back so that you can reclaim your power - and defeat the office bully once and for all.
audiobook Duration 7h 35m 21s audiobook Authors By Lynne Curry

Audiobook

Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
This audio edition helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts--no matter who you're dealing with.
audiobook Duration 6h 49m 12s audiobook Authors By Renee Evenson

Audiobook

Conflict without Casualties: A Field Guide for Leading with Compassionate Accountability, Second Edition
This audio edition helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.
audiobook Duration 6h 13m 33s audiobook Authors By Nate Regier

Audiobook

The Anatomy of Peace: Resolving the Heart of Conflict, Expanded Second Edition
This audio edition shows the way to transform personal, professional, and global conflicts, even when war is upon us.
audiobook Duration 7h 8m 51s audiobook Authors By The Arbinger Institute

Audiobook

Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships
In this audio edition, Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies, encouraging positive mindsets and building stronger and happier workforces.
audiobook Duration 9h 40m 17s audiobook Authors By Clive Johnson, Jackie Keddy
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