Dealing with Conflict
- 8 Courses | 2h 50m 5s
- 8 Books | 65h 38m
- 9 Audiobooks | 38h 25m 4s
Conflict in the workplace can be either disruptive or productive. Learn how to deal with both to achieve better business outcomes. Discover ways to manage conflict within teams. While conflicts are inevitable, if they are left unresolved, conflicts can quickly impact employee morale and productivity. Learn the basic conflict management skills you'll need to resolve problems.
COURSES INCLUDED
Working Well with Others
At some point, all of us will encounter competing personalities at work, all vying to get things done their own way. Interpersonal differences and personal perspectives, whether with a manager or a colleague, can increase stress, drain energy, impact morale, and affect productivity and happiness. But there are strategies for mitigating tension and building stronger, more trusting relationships, such as adjusting our own behavior and understanding the situations and behavior of others that can challenge us. In this course, you'll learn how to assess, identify, and manage your own behavioral style to help you avoid and control conflict before it happens. You'll also investigate how to handle common situations that provoke conflict at work, how to work effectively with different personality types, and how to build habits to help you handle interpersonal conflict in the workplace with grace and patience.
6 videos |
22m
Assessment
Badge
Forging Relationships with External Stakeholders
Whether you're a top business executive in a Fortune 500 company or a start-up entrepreneur, you need to meet your stakeholders' expectations to keep them happy and fulfill your obligations and commitments. In practice, this can be hard to achieve, especially when the stakeholder has influence or power over your success. When you have to interact extensively with stakeholders outside of your organization, building a positive relationship can sometimes be stressful - but it's crucial. In this course, you'll learn how to identify external stakeholders and recognize their effect on your organization. You'll also learn the steps to engage with external stakeholders and how to communicate effectively with them and garner feedback. And, you'll learn how to manage stakeholder relationships.
6 videos |
19m
Assessment
Badge
Confronting Workplace Conflict
Any time two or more people are gathered in one place, conflict will inevitably follow. The workplace is no exception. It's how you manage workplace conflict. There are many valid approaches to managing conflict, but ignoring it is the one guaranteed not to work. Resolving conflict is an important interpersonal skill that, with practice, can diffuse difficult situations at work. In this course, you'll learn some of the major sources of workplace conflict. You'll learn how to recognize your own conflict style and how to work toward conflict resolution. You'll also learn strategies and approaches to conflict management and working with difficult people.
6 videos |
24m
Assessment
Badge
PMI PDU
Resolving Workplace Conflict
A conflict-free life is the stuff of dreams. But the world doesn't work that way, and for all of us, workplace conflict is sadly an inevitability. Personality and organizational conflicts arise from myriad different sources and take many different forms. As a result, resolving conflict is a necessary skill, and business professionals need a plan for addressing it and managing conflict situations. In this course, you'll learn to recognize the sources and signs of conflict. You'll also learn conflict management strategies and processes for conflict resolution. Additionally, you'll explore methods for handling difficult people and keeping the process of conflict management on track when difficulties arise.
7 videos |
24m
Assessment
Badge
PMI PDU
Difficult People: Why They Act That Way and How to Deal with Them
Anything taken to an extreme can be a liability, including human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses when working together, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative - their glasses are always "half empty." While occasional griping is acceptable when working on a team, the behavior of negative people can eventually wear you down. To ensure successful communication and collaboration in the workplace, it's vital you develop the skills needed for managing difficult people. In this course, you'll learn about the four types of difficult people: dominant-controlling, analytical-obsessive, expressive-impulsive, and skeptical-negative. You'll also discover techniques for dealing with difficult people, and for managing your own emotions.
10 videos |
19m
Assessment
Badge
PMI PDU
Difficult People: Can't Change Them, so Change Yourself
It would be easy to say that to deal with difficult people, you should be tolerant and accept people's differences. This sounds nice, and might work in the short term, but if you're working together with negative people, you're better off learning how to respond and relate to them. Dealing with difficult people requires that you first learn how to manage yourself. In this course, you'll learn techniques for managing difficult people, including becoming self-aware and practicing self-management. You'll explore how to tune into the feelings and emotions of difficult people when working on a team with them. You'll also learn how to build your emotional intelligence to help make your collaboration work more productive.
9 videos |
22m
Assessment
Badge
PMI PDU
Difficult People: Strategies to Keep Everyone Working Together
While it's best to get personally fit for dealing with difficult people - that is, managing your own emotions and using self-management techniques - there are also interpersonal strategies and skills you need when working on a team with difficult people. In this course, you'll learn strategies for managing difficult people that involve redirecting their behavior toward your work goals. You'll discover ways of working together effectively with negative people by giving appropriate feedback when needed. You'll also learn how to make your collaboration work with difficult people more productive by managing conflicts professionally.
7 videos |
18m
Assessment
Badge
PMI PDU
A Difficult Boss Doesn't Have to Be a Difficult Problem
Working for a difficult boss can be challenging. In this course, you will learn about the management styles, communication styles, and personality types of difficult bosses. You will also learn strategies for working with a difficult boss and what to do if a boss becomes abusive.
6 videos |
18m
Assessment
Badge
SHOW MORE
FREE ACCESS
EARN A DIGITAL BADGE WHEN YOU COMPLETE THESE COURSES
Skillsoft is providing you the opportunity to earn a digital badge upon successful completion on some of our courses, which can be shared on any social network or business platform.
Digital badges are yours to keep, forever.BOOKS INCLUDED
Book
Negotiating Success: Tips and Tools for Building Rapport and Dissolving Conflict While Still Getting What You WantWith a constant focus on the mind, body, and spirit of the professional negotiator, this easy-to-read text brings a holistic approach to the hard and soft skills needed for ethical negotiations.
3h 45m
By Jim Hornickel
Book
The Mediation Process: Practical Strategies for Resolving Conflict, Fourth EditionExpanded and revised to keep pace with developments in the field, this expert's guide includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.
13h 5m
By Christopher W. Moore
Book
Workplace Conflict Resolution Essentials For DummiesWhether you're new to managing professionals, working your way up the corporate ladder or just want to brush up on your knowledge base, this clear and practical resource offers the expert guidance you need to ensure your workplace environment is positive and productive.
3h 2m
By Vivian Scott
Book
The Power of Positive Confrontation: The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, Completely Revised and Updated EditionThis title was removed from the Skillsoft library on September 13, 2023.
4h 9m
By Barbara Pachter, Susan Magee
Book
The Handbook of Conflict Resolution: Theory and Practice, Third EditionWritten for professionals and students in the wide variety of conflict resolution fields, this essential resource offers clear directions for creating constructive solutions to challenging interpersonal, intergroup, and international conflict.
26h
By Eric C. Marcus, Morton Deutsch, Peter T. Coleman
Book
Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third EditionInfused with practical examples and case studies, this guide includes dozens of techniques for revealing how the inevitable disputes and divisions in the workplace are actually opportunities for greater creativity, productivity, enhanced morale, and personal growth.
6h 59m
By Joan Goldsmith, Kenneth Cloke
Book
Conflict without Casualties: A Field Guide for Leading with Compassionate AccountabilityProvocative, illuminating, and highly practical, this book helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.
3h 28m
By Nate Regier
Book
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working RelationshipsDemonstrating how effective conflict management can have a powerful impact on the way organizations channel their energies, this book provides practical guidance on how to prevent, contain, and resolve conflict in the workplace.
5h 10m
By Clive Johnson, Jackie Keddy
SHOW MORE
FREE ACCESS
AUDIOBOOKS INCLUDED
AUDIOBOOK SUMMARY
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad BehaviorIn Crucial Confrontations, the authors delve into the art of holding someone accountable in a face-to-face conversation. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
20m 54s
By Al Switzler, Joseph Grenny, Kerry Patterson, Ron McMillan
AUDIOBOOK SUMMARY
The Bully-Proof Workplace: Essential Strategies, Tips, and Scripts for Dealing with the Office SociopathThe Bully-Proof Workplace describes the types of bullying most often encountered in the workplace and offers concrete suggestions as to how to cope with them. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
16m 38s
By Molly D. Shepard, Peter J. Dean
AUDIOBOOK SUMMARY
Mastering Business Negotiation: A Working Guide To Making Deals And Resolving ConflictMastering Business Negotiations provides a detailed how-to on negotiating that will empower and educate the reader to reach his or her professional goals. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
9m 42s
By Alexander Hiam, Roy J. Lewicki
AUDIOBOOK SUMMARY
Divide or Conquer: How Great Teams Turn Conflict Into StrengthIn Divide or Conquer, author Diana McLain Smith offers a pragmatic outlook and the tools needed to help you get your relationships back on track when they go off course. In this Review, we discuss the salient points of the book based on our interpretation of its contents.
10m 36s
By Diana McLain Smith
Audiobook
Beating the Workplace Bully: A Tactical Guide to Taking ChargeWhether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, this audio edition will show you how to fight back so that you can reclaim your power - and defeat the office bully once and for all.
7h 35m 21s
By Lynne Curry
Audiobook
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging PersonalitiesThis audio edition helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts--no matter who you're dealing with.
6h 49m 12s
By Renee Evenson
Audiobook
Conflict without Casualties: A Field Guide for Leading with Compassionate Accountability, Second EditionThis audio edition helps us avoid the casualties of conflict through openness, resourcefulness, and persistence.
6h 13m 33s
By Nate Regier
Audiobook
The Anatomy of Peace: Resolving the Heart of Conflict, Expanded Second EditionThis audio edition shows the way to transform personal, professional, and global conflicts, even when war is upon us.
7h 8m 51s
By The Arbinger Institute
Audiobook
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working RelationshipsIn this audio edition, Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies, encouraging positive mindsets and building stronger and happier workforces.
9h 40m 17s
By Clive Johnson, Jackie Keddy
SHOW MORE
FREE ACCESS