Difficult Conversations: How to Discuss What Matters Most

  • 9m 47s
  • Bruce Patton, Douglas Stone, Sheila Heen
  • Skillsoft
  • 2017
Difficult Conversations demystifies what it means to successfully have a difficult exchange for the benefit of everyone involved, whether at work, school, or home. In this Review, we discuss the salient points of the book based on our interpretation of its contents.