Communication Essentials

  • 12 Courses | 7h 21m 3s
  • 13 Books | 29h 49m
  • 12 Audiobooks | 43h 13m 23s
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Become a better communicator using these practical strategies on presentation skills, listening, body language, and writing well. Learn to communicate more effectively and confidently in your day-to-day interactions with colleagues, customers, and family.

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Communicating with Confidence

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COURSES INCLUDED

Communicating with Confidence
Communicating with confidence is critical to your message being successfully received. Feeling confident in a high stakes situation is not always easy but with effort, confidence can be cultivated and improved. In this course, you'll learn about being an effective speaker. You'll discover ways to prepare, techniques to avoid being nervous and how to use your voice and body language to communicate with self-confidence.
7 videos | 19m has Assessment available Badge Certification PMI PDU
The Art and Science of Communication
There is a science behind communication, including how we react neuro-physiologically to others - through verbal communication such as their words and tone, as well as the non-verbal communication of their actions and body language. There's also an art to communication, allowing your authentic self to shine through and allowing the exchange with another person to unfold naturally. In this course, you'll learn about the art and science of communication. You'll explore techniques for connecting with your audience and building trust with them so that your communication intention is clear and understood. You'll also learn the basic principles of assertive communication that is positive and not aggressive.
6 videos | 15m has Assessment available Badge Certification PMI PDU
Making an Impact with Non-verbal Communication
There are many parts of the brain that have not changed much since the time of our earliest ancestors. We are still wired to respond automatically when we're afraid, threatened, disgusted, surprised, or happy. But we've come a long way in our development and understanding of non-verbal communication mechanisms. In this course, you’ll learn how our attitude and tone, as well as body language such as posture, gestures, and facial expressions, can have significant impact on the way we communicate. You’ll explore techniques to help you project a positive attitude and presence. You’ll also discover how to read other people’s body language.
7 videos | 23m has Assessment available Badge Certification PMI PDU
Trust Building through Effective Communication
Building relationships with the people you want to communicate with is key to making communication effective. And building trust is essential to forging meaningful working relationships. In this course, you'll explore the necessity of clearly presenting your information and intentions as the basis of effective communication. You'll see how understanding your audience ensures that your message is delivered in such a way so to maximize its impact and how managing your emotions allows you to adapt to the emotional needs of others to build trust. Finally, you'll learn how verbal communication combines with body language and vocal tone to better convey your message effectively.
7 videos | 18m has Assessment available Badge Certification PMI PDU
Choosing the Right Interpersonal Communication Method to Make Your Point
Do you ever feel that a lack of email productivity is frustrating the effectiveness of your written communication? Are poor verbal communication skills holding you back? Choosing the right communication method for the situation has a huge impact on how your message is received. This course explores the importance of choosing the right communication method to best convey your message. You'll learn how to select the proper methods for building trust, conveying your ideas, and targeting your method to your intended audience. The right communication method improves the odds of getting your point across and communicating effectively, leaving your audience informed, enlightened, and engaged.
8 videos | 21m has Assessment available Badge Certification PMI PDU
The Power of Communication
Communication comes in many forms today, and it's easy to forget how powerful the right message can be. The wrong message can be equally damaging, and it's crucial to understand different cues, how to listen, and the recipient needs to look for. That's why communicating effectively is the first of the seven leadership competencies. This course will cover the key aspects of personal needs and active leadership, the impact of personal needs on you and others, and how to tailor communication. You'll then learn how to assess personal needs and determine takeways from communication. You'll learn how to become a better listener and how to utilize active listening and questioning skills. Finally, you'll explore facts, episodes, and feelings and how to prepare for conversations. This course was originally created by Global Knowledge (GK).
30 videos | 44m has Assessment available Badge
Become a Great Listener
Communication is a two-way process – while one person provides information, another must not only understand what is meant, but also show that they’re being receptive to that information. This requires strong listening skills – a vital asset in any business environment. In this course, you'll work on sharpening your listening skills and getting yourself in the right receptive mindset for communicating. You'll learn how to recognize the behaviors that indicate receptivity, as well as to identify the different types of listener. You’ll also learn how to ask the right questions to ensure that you understand what is being communicated.
6 videos | 15m has Assessment available Badge Certification PMI PDU
Do We Have A Failure to Communicate?
Communicating effectively can be challenging when having difficult conversations. Because these challenges typically involve emotions such as hurt, anger, or confusion, it's not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you'll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can effectively deal with tough conversations, communicate your message, and reach mutual understanding and agreement.
6 videos | 16m has Assessment available Badge Certification PMI PDU
Proven Techniques for Technical Communication
Communicating technical information can be a challenging task. Whether you’re a technical guru or someone less experienced, and whether your audience is made up of experts or novices, you need proven strategies to succeed. In this course, you will learn techniques for conveying technical information in an easy-to-understand manner for a variety of audiences.
6 videos | 20m has Assessment available Badge Certification PMI PDU
Capturing the Attention of Senior Executives
Does your job require you to communicate critical information to c-suite executives, such as the Chief Executive Officer (CEO)? Perhaps you have opportunities to influence executive decision making, but don't know how best to deliver your message. In order to make the most of your communication with senior executives, you need to be prepared. In this course, you'll learn how to shape your message so it's communicated clearly to your organization's c suite. You'll discover how to build your credibility with those at the senior level, such as the CFO, CIO, and COO. And you'll explore how to approach and plan meetings with senior executives, and how to make your case - whether it's with an elevator pitch or a formal report.
8 videos | 21m has Assessment available Badge Certification PMI PDU
Effective Stakeholder Communications for Technology Professionals
To earn the support and trust of stakeholders, you need to continuously and effectively communicate how your role in providing technology resources helps your stakeholders realize their own objectives. In this course, you will learn how to identify your stakeholders, how to choose the right channels with which to communicate with your stakeholders, how to hone your stakeholder message, how to establish trust with your stakeholders through difficult communications, and how to engage your stakeholders through storytelling.
6 videos | 40m has Assessment available Badge Certification PMI PDU
Expert Insights on Communication Essentials
Communication is one of the most important skills in business. Every day, we communicate verbally, nonverbally, and through the written word. If improving your communication skills isn't on your radar, it should be!
64 videos | 3h 4m available Badge
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BOOKS INCLUDED

Book Summary

You Said What?! The Biggest Communication Mistakes Professionals Make
You Said What?! provides you with solid tactics to help ensure that you are communicating effectively with others. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Book Duration 10m Book Authors By Kerry Preston, Kim Zoller

Book Summary

Speak Up, Show Up, and Stand Out: The 9 Communication Rules You Need to Succeed
Speak Up, Show Up, and Stand Out provides guidelines that will profoundly alter the way you think and communicate. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Book Duration 8m Book Authors By Loretta Malandro

Book

Get to the Point! Sharpen Your Message and Make Your Words Matter
Whether you want to improve your impact in speeches, staff meetings, pitches, emails, PowerPoint presentations, or any other communication setting, this book provides a novel approach that teaches you how to go from simply sharing a thought to making a difference.
Book Duration 59m Book Authors By Joel Schwartzberg

Book

Communication Skills Training
Offering practical, road-tested strategies and tactics for use at all levels of your organization, this book provides the crucial tools you’ll need to help your workshop participants master the skills that drive performance.
Book Duration 2h 3m Book Authors By Maureen Orey

Book

Strategic Communication: An Introduction
Applying a reflective and practice-oriented approach, this book will help business and communications students to not only define and understand a variety of strategic communications theories, but to use those theories to generate communication strategy and solutions.
Book Duration 3h 47m Book Authors By Jesper Falkheimer, Mats Heide

Book

Whoever Tells the Best Story Wins: How to Use Your Own Stories to Communicate with Power and Impact, Second Edition
Including examples, a proven storytelling process and techniques, innovative applications, and an appendix on teaching storytelling, this book hands you the tools you need to get your message across - and connect successfully with any audience.
Book Duration 2h 58m Book Authors By Annette Simmons

Book

Message Not Received: Why Business Communication Is Broken and How to Fix It
Examining how we communicate, use, and often misuse language and technology at work, this progressive book demonstrates how intelligent professionals and organizations are embracing simpler language and new technologies to communicate in a much more straightforward and effective manner.
Book Duration 3h 55m Book Authors By Phil Simon

Book

Simply Said: Communicating Better at Work and Beyond
An all-encompassing resource to improving your communication, this book connects skills with scenarios and purpose to help you hear and be heard, and provides comprehensive guidance toward getting your message across, and getting the results you want.
Book Duration 3h 33m Book Authors By Jay Sullivan

Book

The Art of Communication: How to Be Authentic, Lead Others and Create Strong Connections
The Art of Communication is for anyone who senses they could be communicating on a deeper level. This book will address your concerns and show you how to engage wholeheartedly with others.
Book Duration 2h 34m Book Authors By Judy Apps

Book

Nonviolent Communication: A Language of Life, Second Edition
This is an enlightening look at how peaceful communication can create compassionate bonds with family, friends, and others; the book uses stories, examples, and sample dialogues to offer solutions to communication crises both at home and in the workplace.
Book Duration 3h 23m Book Authors By Marshall B. Rosenberg

Book

How to Speak so People Really Listen: The Straight-Talking Guide to Communicating with Influence and Impact
Offering the guidance you need to become a brilliant communicator and wow your audience, this book helps you avoid the most common mistakes people make when persuading others and shows you how to communicate in a way that truly gets your voice heard.
Book Duration 2h 14m Book Authors By Paul McGee

Book

Interpersonal Communication: Questioning, Listening, and Feedback Skills
It's almost impossible to be productive today without being an effective communicator. With the essential skills covered in this report, you'll learn how to accurately and effectively receive messages sent to you and send accurate messages to others.
Book Duration 43m Book Authors By Phillip L. Hunsaker, Tony Alessandra

Book

The Communication Habit: Strategies That Set You Apart and Leave a Lasting Impression
Supported by a wealth of real-life examples from the thousands of business professionals, this essential guide offers practical, time-tested techniques for applying the right communication tools in key business situations.
Book Duration 3h 22m Book Authors By Laura Joan Katen
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AUDIOBOOKS INCLUDED

Audio Summary

The Art of Talking to Anyone: Essential People Skills for Success in Any Situation
In The Art of Talking to Anyone, author Rosalie Maggio discusses the steps you can take to become a successful conversationalist at work, at home, and in the community. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 23m 31s Audiobook Authors By Rosalie Maggio

Audio Summary

The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes
The Communication Clinic provides a prescription for how to be a professional, effective communicator. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 22m 24s Audiobook Authors By Barbara Pachter, Denise Cowie

Audio Summary

Speak Like a CEO: Secrets for Commanding Attention and Getting Results
Speak Like a CEO will teach you the speaking techniques used by top CEOs and business leaders. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.
Audiobook Duration 22m 5s Audiobook Authors By Suzanne Bates

Audiobook

Improve Your Communication Skills
This audio edition is your practical guide to effective verbal, non-verbal, and written communication in business.
Audiobook Duration 3h 50m 23s Audiobook Authors By Alan Barker

Audiobook

Find Out Anything from Anyone, Anytime: Secrets of Calculated Questioning from a Veteran Interrogator
This audio edition will show you the process of skillfully asking simple questions to extract the information you need, regardless of the type of subject.
Audiobook Duration 4h 22m 16s Audiobook Authors By James Pyle, Maryann Karinch

Audiobook

Small Message, Big Impact: The Elevator Speech Effect
This audio edition provides an entertaining, straightforward, and practical how-to guide on effectively communicating an important message in a short period of time. Read by the author.
Audiobook Duration 4h 3m 55s Audiobook Authors By Terri L. Sjodin

Audiobook

Transformational Speaking: If You Want to Change the World, Tell a Better Story
This audio edition presents a proven program that liberates the "speaker within" and transforms even the reluctant orator into an agent of change. Read by the author.
Audiobook Duration 6h 37m 35s Audiobook Authors By Gail Larsen

Audiobook

Humble Inquiry
This audio edition shows how to build trust, encourage the free flow of information, and create positive relationships and healthy organizations.
Audiobook Duration 3h 30m 44s Audiobook Authors By Edgar H. Schein

Audiobook

The Power of Body Language: How to Succeed in Every Business and Social Encounter
This audio edition illuminates the hidden meaning behind specific gestures, facial cues, stances, and body movements, giving you a life-changing, career-saving, troubleshooting skill you will never leave home without. Read by the author
Audiobook Duration 9h 19m 18s Audiobook Authors By Tonya Reiman

Audiobook

Understanding Other People: The Five Secrets to Human Behavior
This audio edition contains the tips and tools you need to understand what people are really saying when they talk to you, how to deal effectively with difficult people in your life, excel in your personal and business communications, and more.
Audiobook Duration 2h 53m 18s Audiobook Authors By Beverly D. Flaxington

Audiobook

Silent Persuasion: Powerful Influence Techniques of Body Language and Non-Verbal Communication
This audio edition will show you how to actually persuade others to take your position. How? Learn to evaluate your "look" for the impression it creates on others. Read by the authors.
Audiobook Duration 3h 20m 14s Audiobook Authors By Dawn Jones, Larry Iverson

Audiobook

Communication: How to Connect with Anyone
This audio edition shares everything you need to know to develop empathy and rapport with others, and feel confident about communicating with a diverse range of people.
Audiobook Duration 4h 7m 40s Audiobook Authors By Gill Hasson
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