Driving Change: The UPS Approach to Business
- 18m 56s
- Frederick Dalzell, Mike Brewster
Driving Change explores the tumultuous 100-year journey of the United Parcel Service (UPS), and effectively underlines how a company dedicated to its customers can focus its globally diverse workforce on a vision of continuous improvement and employee investment. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.