High Stakes Communications: 5 Essentials to Staying in Control in Tough Conversations

  • 49m 31s
  • Larry Iverson
  • Blackstone Audio, Inc. dba Blackstone Publishing
  • 2013

Knowing how to lead difficult people in crucial conversations to improved relationships is an essential skill. In this audio program, you will learn proven strategies to assist you in anticipating problem people, stopping tensions from boiling over, retaining the upper hand in a conflict, stopping power plays, and avoiding communication breakdowns.

In this Audiobook

  • Strategies That Will Help You in Dealing with Difficult People
  • 5 Ways to Handle a Conflict with Difficult People: Compete, Collaborate, Compromise, Avoid and/or Accommodate
  • Four Individual Styles You'll Deal During Conflict
  • Resolving Conflicts Through Negotiation


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