ITIL Foundation Essentials: The Exam Facts You Need
- 2h
- Claire Agutter
- IT Governance
- 2018
An official ITIL® Licensed product, ITIL Foundation Essentials is a distillation of critical information—no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.
In this Audiobook
-
Chapter 1 - Introducing ITIL
-
Chapter 2 - Services
-
Chapter 3 - Service Management
-
Chapter 4 - Stakeholders
-
Chapter 5 - Processes, Functions, Roles
-
Chapter 6 - The Service Lifecycle
-
Chapter 7 - Service Strategy
-
Chapter 8 - Service Design
-
Chapter 9 - Service Transition
-
Chapter 10 - Service Operation
-
Chapter 11 - Continual Service Improvement (CSI)
-
Chapter 12 - Roles
-
Chapter 13 - Service Management Automation
-
Chapter 14 - Service Management Skills and Training
-
Chapter 15 - The ITIL Qualification Scheme
-
Chapter 16 - The Foundation Exam
SHOW MORE
FREE ACCESS
YOU MIGHT ALSO LIKE
