ITIL Foundation Essentials: The Exam Facts You Need

  • 2h
  • Claire Agutter
  • IT Governance
  • 2018

An official ITIL® Licensed product, ITIL Foundation Essentials is a distillation of critical information—no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Written for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

In this Audiobook

  • Chapter 1 - Introducing ITIL
  • Chapter 2 - Services
  • Chapter 3 - Service Management
  • Chapter 4 - Stakeholders
  • Chapter 5 - Processes, Functions, Roles
  • Chapter 6 - The Service Lifecycle
  • Chapter 7 - Service Strategy
  • Chapter 8 - Service Design
  • Chapter 9 - Service Transition
  • Chapter 10 - Service Operation
  • Chapter 11 - Continual Service Improvement (CSI)
  • Chapter 12 - Roles
  • Chapter 13 - Service Management Automation
  • Chapter 14 - Service Management Skills and Training
  • Chapter 15 - The ITIL Qualification Scheme
  • Chapter 16 - The Foundation Exam
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