ITIL(r) 4 Direct, Plan and Improve (DPI): Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI Certification

  • 3h 3m 22s
  • Claire Agutter
  • IT Governance
  • 2021

ITIL 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

In this Audiobook

  • Introduction
  • Chapter 1 - Direct, plan and improve key concpets
  • Chapter 2 - DPI scope, key principles and methods
  • Chapter 3 - The role of governance, riks and compliance
  • Chapter 4 - Focus on improvement
  • Chapter 5 - Focus on organisational change management
  • Chapter 6 - DPI, measurement and reporting
  • Chapter 7 - DPI, value streams and practices
  • Chapter 8 - Exam preparation
  • Appendix - Banksbest case study
  • Further reading
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