ITIL Lifecycle Essentials: Your Essential Guide for the ITIL Foundation Exam and Beyond

  • 8h 7m
  • Claire Agutter
  • IT Governance
  • 2018

Taking you through the ITIL Foundation exam and beyond. ITIL is the best practice methodology for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts, and terminology used in the ITIL service lifecycle.

In this Audiobook

  • Chapter 1 - Introducing Service Management
  • Chapter 2 - Key Concepts and Roles
  • Chapter 3 - The Service Lifecycle
  • Chapter 4 - Service Strategy
  • Chapter 5 - Service Design
  • Chapter 6 - Service Transition
  • Chapter 7 - Service Operation
  • Chapter 8 - Continual Service Improvement
  • Chapter 9 - Service Management Automation
  • Chapter 10 - Service Management Training and Qualifications
  • Chapter 11 - Multiple Choice Exam Strategies
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