ITIL Lifecycle Essentials: Your Essential Guide for the ITIL Foundation Exam and Beyond

  • 8h 7m
  • Claire Agutter
  • IT Governance
  • 2018

Taking you through the ITIL Foundation exam and beyond. ITIL is the best practice methodology for IT Service Management, developed by the UK government and globally adopted in both the public and private sectors. ITIL Lifecycle Essentials covers all of the vital material required for the entry-level ITIL Foundation Certificate, which gives candidates a comprehensive overview of the key elements, concepts, and terminology used in the ITIL service lifecycle.

In this Audiobook

  • Chapter 1 - Introducing Service Management
  • Chapter 2 - Key Concepts and Roles
  • Chapter 3 - The Service Lifecycle
  • Chapter 4 - Service Strategy
  • Chapter 5 - Service Design
  • Chapter 6 - Service Transition
  • Chapter 7 - Service Operation
  • Chapter 8 - Continual Service Improvement
  • Chapter 9 - Service Management Automation
  • Chapter 10 - Service Management Training and Qualifications
  • Chapter 11 - Multiple Choice Exam Strategies
SHOW MORE
FREE ACCESS

YOU MIGHT ALSO LIKE

Course Database Fundamentals: Database Administration Basics
Rating 4.4 of 135 users Rating 4.4 of 135 users (135)
Course CompTIA A+ Core 1: Cloud Computing Concepts
Rating 4.6 of 148 users Rating 4.6 of 148 users (148)
Course CompTIA Data+: Understanding Databases
Rating 4.8 of 36 users Rating 4.8 of 36 users (36)

PEOPLE WHO VIEWED THIS ALSO VIEWED THESE

Course CompTIA Linux+: Managing Users & Groups
Rating 4.7 of 316 users Rating 4.7 of 316 users (316)
Audiobook ITIL 4 Essentials: Your Essential Guide for the ITIL 4 Foundation Exam and Beyond, Second Edition
Audiobook ITIL Foundation Essentials: The Exam Facts You Need