Outside In: The Power of Putting Customers at the Center of Your Business
- 7h 35m 56s
- Harley Manning, Josh Bernoff, Kerry Bodine
- Brilliance Publishing
- 2012
Based on 14 years of research by the customer experience leaders at Forrester Research, Outside In offers a complete road map to attaining the experience advantage.
In this Audiobook
-
Chapter 1: You Need Your Customers More than they Need You
-
Chapter 2: Customer Experience Means Billions to Business
-
Chapter 3: The Customer Experience Ecosystem
-
Chapter 4: From Bumper Sticker to Business Discipline
-
Chapter 5: Strategy
-
Chapter 6: Customer Understanding
-
Chapter 7: Design
-
Chapter 8: Measurement
-
Chapter 9: Governance
-
Chapter 10: Culture
-
Chapter 11: The Natural Path to Customer Experience Maturity
-
Chapter 12: The Rise of the Chief Customer Officer
-
Chapter 13: The Customer Experience Race is On
SHOW MORE
FREE ACCESS
YOU MIGHT ALSO LIKE
Journey
Your Career Journey
