Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities

  • 6h 49m 12s
  • Renee Evenson
  • Gildan Media
  • 2013
This audio edition helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts--no matter who you're dealing with.

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