Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

10h 21m 32s
James Merlino
Recorded Books, Inc.
2014

This audio edition reveals the strategies and tactics the Cleveland Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improve its customer experience.

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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

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