The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

  • 19m 7s
  • Joseph A. Michelli
  • Skillsoft
  • 2020
In The Airbnb Way, author Joseph A. Michelli reveals how to excel at customer service to create a lasting impression. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.