The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools they Need, and a Culture They Can Celebrate
- 6h 55m 11s
- Jacob Morgan
- Gildan Media
- 2019
Recently a new type of organization has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, find and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic, which is becoming the number-one priority for business leaders around the world.
Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analyzed over 250 global organizations, this book clearly breaks down the three environments that make up every single employee experience at every organization around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organizations need to focus on in each one of these environments to create cool spaces, ACE technology, and a celebrated culture. Featuring exclusive case studies, unique frameworks, and never-before-seen research, The Employee Experience Advantage guides listeners on a journey of creating a place where people actually want to show up to work.
In this Audiobook
-
Chapter 1 - Defining Employee Experience
-
Chapter 2 - Research on Employee Experience
-
Chapter 3 - Employee Experience Drivers
-
Chapter 4 - Reason for Being
-
Chapter 5 - The Physical Environment
-
Chapter 6 - The Technological Environment
-
Chapter 7 - The Cultural Environment
-
Chapter 8 - The Employee Experience Equation
-
Chapter 9 - The Nine Types of Organizations
-
Chapter 10 - Employee Experience Distribution
-
Chapter 11 - The Business Value of Employee Experience
-
Chapter 12 - Business Metrics and Financial Performance
-
Chapter 13 - The Cost of Employee Experience
-
Chapter 14 - System 1 versus System 2 Experiences
-
Chapter 15 - The Employee Experience Design Loop
-
Chapter 16 - The Starbucks Model of Transparency
-
Chapter 17 - The Employee Life Cycle
-
Chapter 18 - Moments That Matter or Moments of Impact
-
Chapter 19 - Moments That Matter and Employee Experience
-
Chapter 20 - The Employee Experience Pyramid
-
Chapter 21 - What about the Actual Work?
-
Chapter 22 - Who Owns the Employee Experience?
-
Chapter 23 - A Lesson from Airbnb
-
Chapter 24 - The Role of Employees
-
Chapter 25 - Where to Start
-
Chapter 26 - Focus on What Makes Your Company Unique
-
Chapter 27 - Size, Industry, and Location Doesn't Matter
-
Chapter 28 - A Futurist's Perspective
YOU MIGHT ALSO LIKE
