The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition

  • 29h 52m 13s
  • Christopher W. Moore
  • Gildan Media
  • 2019

The Fourth Edition of a seminal work in the field of mediation and conflict resolution

For almost 30 years, conflict resolution practitioners, faculty, and students have depended on The Mediation Process as the all-inclusive guide to the discipline. The most comprehensive book written on mediation, this reference is perfect for new and experienced conflict managers working in any area of dispute resolution - family, community, employment, business, environmental, public policy multicultural, or international. This is the expert's guide, and the Fourth Edition has been expanded and revised to keep pace with developments in the field. It includes new resources that will promote excellence in mediation and help disputants reach durable agreements and enhance their working relationships.

In this Audiobook

  • Chapter 1 - Approaches for Managing and Resolving Disputes and Conflicts
  • Chapter 2 - The Mediation Process—Mediator Roles, Functions, Approaches, and Procedures
  • Chapter 3 - The Practice of Mediation
  • Chapter 4 - Conflict Analysis—Understanding the Causes of Conflicts and Opportunities for Collaboration
  • Chapter 5 - Negotiation and Conflict Resolution
  • Chapter 6 - The Mediation Process—An Overview
  • Chapter 7 - Making Initial Contacts with Disputing Parties
  • Chapter 8 - Collecting and Analyzing Background Information
  • Chapter 9 - Designing a Plan for Mediation
  • Chapter 10 - Beginning Mediation
  • Chapter 11 - Presenting Parties' Initial Perspectives and Developing an Agenda
  • Chapter 12 - Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved
  • Chapter 13 - Generating Options and Problem Solving
  • Chapter 14 - Evaluating and Refining Options for Understandings and Agreements
  • Chapter 15 - Reaching Understandings and Agreements and Achieving Closure
  • Chapter 16 - Implementing and Monitoring Understandings and Agreements
  • Chapter 17 - Strategies for Responding to Special Situations
  • Chapter 18 - Strategies for Multiparty Mediation
  • Chapter 19 - Toward an Excellent Practice of Mediation