Transform Customer Experience: How to Achieve Customer Success and Create Exceptional CX

  • 9h 4m 24s
  • Isabella Villani
  • Gildan Media
  • 2019
This audio edition offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments.

In this Audiobook

  • Chapter 1 - Customer Experience Today
  • Chapter 2 - Your CX Strategy
  • Chapter 3 - Building a CX Culture
  • Chapter 4 - Personalising the Experience
  • Chapter 5 - Customer Journey Mapping
  • Chapter 6 - Omnichannel CX
  • Chapter 7 - Customer Success Metrics
  • Chapter 8 - Insights into Action
  • Chapter 9 - Stories from CX Experts
  • Chapter 10 - The Future of CX

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