Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

  • 8h 44m 29s
  • Patricia O'Connell, Thomas A. Stewart
  • Recorded Books, Inc.
  • 2016
This audio edition reveals the importance of designing your company around service and offers clear, practical strategies based on the idea that the design of services is markedly different from manufacturing.