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IT Skills & Salary Report

The 2022 IT Skills and Salary Report shares the finding of an in-depth global survey of IT professionals at all stages of their careers, across geographies and industries.

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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

8h 44m 29s
Patricia O'Connell, Thomas A. Stewart
Recorded Books, Inc.
2016

This audio edition reveals the importance of designing your company around service and offers clear, practical strategies based on the idea that the design of services is markedly different from manufacturing.

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Book Strategic Tendering for Professional Services: Win More, Lose Less, 2nd Edition

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Sharpen your skills. Upgrade your career. Find the right learning path for you, based on your role and skills. Take part in hands-on practice, study for a certification, and much more - all personalized for you.

*Not included: Compliance, Leadership Development Program content, and Engineering books

Your content + our content + our platform = a path to learning success

Using our learning experience platform, Percipio, your learners can engage in custom learning paths that can feature curated content from all sources.

Aspire to something bigger

Aspire Journeys are guided learning paths that set you in motion for career success.

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Explore a world of live learning with Global Knowledge

Choose from convenient delivery formats to get the training you and your team need - where, when and how you want it.

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