54 Golden Nuggets: The Best of The Telephone Doctor: Quick Tips to Cure Your Business Communication Ills

1h 57m
Nancy J. Friedman
Human Resource Development Press
2011

Presenting a compilation of Nancy Friedman's most popular and most frequently requested customer service articles, this no-nonsense book is geared toward keeping the customer you work so hard to get, from handling irate customers, to dealing with foreign accents.

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54 Golden Nuggets: The Best of The Telephone Doctor: Quick Tips to Cure Your Business Communication Ills

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