54 Golden Nuggets: The Best of The Telephone Doctor: Quick Tips to Cure Your Business Communication Ills
- 1h 57m
- Nancy J. Friedman
- Human Resource Development Press
Presenting a compilation of Nancy Friedman's most popular and most frequently requested customer service articles, this no-nonsense book is geared toward keeping the customer you work so hard to get, from handling irate customers, to dealing with foreign accents.