54 Golden Nuggets: The Best of The Telephone Doctor: Quick Tips to Cure Your Business Communication Ills

  • 1h 57m
  • Nancy J. Friedman
  • Human Resource Development Press
  • 2011
Presenting a compilation of Nancy Friedman's most popular and most frequently requested customer service articles, this no-nonsense book is geared toward keeping the customer you work so hard to get, from handling irate customers, to dealing with foreign accents.