Benchmarking: A Guide for Your Journey to Best-Practice Processes

  • 53m
  • Chris Gardner, Cynthia Raybourn, Lisa Higgins, Mardi Coers
  • APQC
  • 2001

As one of the titles in APQC’s Passport to Success series, this book provides readers with a comprehensive understanding of what it takes to achieve benchmarking success. Based on years of research of leading-edge organizations—and supported by examples of best practices and tips from actual practitioners—this book will guide readers in their own benchmarking efforts.

In this Book

  • Benchmarking—A Guide For Your Journey To Best-Practice Processes
  • Introduction
  • Quiz: Where Are You Now?
  • Benchmarking Landmarks
  • Preparation and Planning
  • Participation
  • Data Collection
  • Data Analysis
  • Measurement

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