Beyond the Lean Office: Progressing from Lean Tools to Operational Excellence

  • 2h 13m
  • Kevin J. Duggan
  • CRC Press
  • 2015
Using a compelling novel format to illustrate what it takes to create and sustain flow and Operational Excellence in the office, this book allows readers to learn as they follow the main character through initial attempts to correct late responses to a primary customer and the evolution to an approach based on Operational Excellence.