Communication Beyond Boundaries
- 2h 18m
- Payal Mehra
- Business Expert Press
- 2014
The way one communicates across ethnicities and cultures can vary, leading to miscommunication and misinterpretation. In a diverse setting, communication is far more complicated than the linear model of communication. Consequently, many employees may feel frustrated when their warm smiles are misinterpreted, their informal demeanor mistaken for sloppy work, and their heavy accents received as being too fuzzy a communication style. In business particularly, this friction can strain personal relationships, and reduce productivity. Executives thus need to become proficient cross cultural communicators to succeed in a global environment. They should be able to recognize and adapt to different cultures. What constitutes the principles of cross cultural communication, and how these principles can be developed and applied across most cultures and countries is the focus of this book. The book approaches communication in diverse environments as an exercise in understanding communication across physical, and psycho-social boundaries; hence its title.
About the Author
Dr. Payal Mehra currently serves as Associate Professor at the Indian Institute of Management (IIM), Lucknow, India. She has nearly 18 years of teaching, training, and research experience in the field of business communication and has published extensively in 16 peer-reviewed journals. She has published two book reviews and five book chapters; twelve conference presentations (four international and eight national-all proceedings published); two completed seed money projects; and four working papers. Dr. Mehra has also earned three publication awards at IIM Lucknow, India (2010-2012) for publication in indexed journals.
In this Book
-
Communication Beyond Boundaries
-
Abstract
-
Preface
-
Introducing Concepts
-
Cultural Frameworks and Communication Styles
-
Language and Communication
-
Nonverbal Messages
-
Influence of National Culture, Corporate Culture, and Multinational Culture on Intercultural Communication
-
Communication in Cross Border Mergers and Acquisitions
-
Implementation, Problem Solving, and Decision Making in Cultures
-
Communication Skills in International Business Negotiations
-
The Etiquette Advantage in Global Business
-
Indian Business Culture and Communication
-
References
-
Suggestions for Further Reading
