Complete Training Evaluation: Comprehensive Guide to Measuring Return on Investment
- 4h 31m
- Richard Griffin
- Kogan Page
- 2014
While substantial advances have been made in the L&D profession over the last decade, evaluation remains by far the weakest part of the L&D cycle. Most organizations wish to evaluate the impact of their investment in training, but few do it well and the lack of effective methods is one of the key barriers.
Complete Training Evaluation addresses these issues by providing practitioner-friendly information and guidance on how to evaluate all forms of learning and development. It draws on the author's own multidisciplinary research along with his practical experience of working with private and public sector organizations carrying out evaluation. The book provides practitioners with accessible "how-to" knowledge and tools to undertake evaluations of both formal and informal learning.
Full of case studies and practical examples of application of methods and insights, Complete Training Evaluation equips practitioners with a range of approaches that can be used depending on the training program, capacity and capability.
About the Author
Richard Griffin is Director of the Institute of Vocational Learning and Workforce Research at Buckinghamshire New University, where he undertakes research, audit and evaluation of a range of workforce interventions, including the development of new roles and the impact of training on productivity. Richard is a regular contributor to The Training Journal's magazine and blogs on their website. He is also a regular conference speaker and runs workshops on the subject of training evaluation.
In this Book
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Complete Training Evaluation—The Comprehensive Guide to Measuring Return on Investment
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Preface
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Introduction
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The power of training evaluation
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The workplace, learning and performance
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Where are we now?
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Barriers to evaluation and how to overcome them
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Planning an evaluation
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Surveys, peer review evaluation, observation and other ways to evaluate
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Stakeholder evaluation
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Meaningful reaction measures: Moving beyond happy sheets
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Rating scales: Measuring the effectiveness of training
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‘Can do, will do’ – the importance of self-efficacy
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Training transfer and retention: Making training stick
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‘What difference did the training make to you?’
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Evaluating e-learning
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Evaluating learning outcomes
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Evaluating informal learning
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Costs
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Presenting evaluation results
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Complete evaluation checklist
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Bringing it all together
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Boosting performance through complete evaluation
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Examples of information sheets and consent forms
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References
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