Conflict Resolution: Getting Along in the Workplace, Study Guide, Student Edition
- 53m
- GTS Learning
- Courseware Company Ltd.
- 2013
We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody. Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will teach participants how to turn difficult situations into opportunities for growth.
In this Book
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Course Overview
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Defining Conflict
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Types of Conflict
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Open Conflict vs. Hidden Conflict
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Spontaneous and Reflective Behavior
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The Johari Window
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Stages of Conflict
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Creating the Win/Win
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Conflict Resolution Style Questionnaire
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The Role of Communication in Conflict Resolution
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Active Listening Skills
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Paraphrasing Skills
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Powerful Questions
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Body Language
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Pre-Assignment Review
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The Conflict/Opportunity Test
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Conflict and Its Resolution
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Helping Others Through Conflict
