Culture Shift: A Practical Guide to Managing Organizational Culture

  • 4h 24m
  • Kirsty Bashforth
  • Bloomsbury Publishing LLC
  • 2019

Nowadays, stakeholder consideration focuses as much on an organization's culture as it does on the bottom line – employees want to work for a company that has clear values and an engaging environment; customers and clients want to know they're supporting a worthwhile brand; and investors look to back socially responsible companies with good organizational health.

Too often, too many businesses see culture change as a project with a defined end point – once the project is considered 'done', the dominant culture re-emerges and things go back to how they were. Culture Shift guides organizations on how to do things differently, ensuring that culture really does shift (with minimal budget and no external consultants) and putting culture permanently at the core of running the business.

Founded on behavioural economics, Culture Shift recognises that people do not always make average assumptions or follow rational logic. Changing a culture, therefore, is not about telling people what to do and expecting them to fall neatly in line – it's about identifying where they are now and how they make decisions, in order to help them form new habits to create a sustainable culture shift, from the very top of the organization's workforce to the bottom.

Using her extensive experience, Kirsty Bashforth outlines exactly what it takes to oversee sustainable culture change in an organization. The book explores how to communicate cultural expectations to a number of stakeholders; implement new, lasting habits in the workforce; effectively measure and track organizational culture; as well as deal with pushback from senior leadership when, as time passes, the planned culture shift risks falling lower on their agenda.

About the Author

Kirsty Bashforth is CEO of QuaryFive Ltd, advising CEOs on change, organizational performance and leadership, with clients including: Mizuho International, Centrica, BP and the NHS. Previously, she was Global Corporate Executive with BP, designing and delivering the shift in the company's organizational culture for 5 years from 2010.

In this Book

  • The Biggest Levers
  • Putting off the Inevitable
  • Getting Your Head Around it
  • All the Time, or a Moment in Time?
  • Alignment, Alignment, Alignment – I'll Say that Again – Alignment
  • Sorry, What's the Question Again?
  • Vital Ingredients
  • Stopping Before Starting
  • Turning Everything on its Head
  • A Long, Hard Look in the Mirror
  • Working out What You Need from What You Have
  • Tuning in
  • Adjusting the Focus
  • Shape-Shifting and the Life of a Chameleon
  • Like a Stuck Record
  • Filling Buckets Not Spreadsheets
  • Aren't We Done Yet?
  • What We Really Meant Was …
  • Once the Adrenalin Rush Subsides
  • Stepping Away and Back (Though Possibly Read this at the Very Start)