Demystifying Technical Training: Partnership, Strategy, and Execution

  • 5h 15m
  • Bettina M. Davis, Wendy L. Combs
  • John Wiley & Sons (US)
  • 2010

Demystifying Technical Training meets an important need in the technical training industry. While there is ample information on soft-skills training and management development, technical training is an underserved market and there is very little information available. Yet, technical training is an important subject that spans multiple industries and is increasingly important to everyone's job. Technical training is more than Information Technology (IT) training; it is critical in the health care, automotive, manufacturing, oil and gas, utilities and financial industries, among others.

Given the paucity of information on managing technical training from a strategic perspective, this book addresses the gap by examining its history, providing key definitions, identifying important differentiators between technical training and other types of training and offering useful structures and processes for leading the technical training function.

Because many training and HR professionals shy away from technical training, this book is intended to demystify technical training and break it down into its main components. Interviews and case studies interspersed throughout the book show how the complexities and intricacies of technical training play out. Using the concepts and recommendations in this book can help managers and training professionals respond proactively and effectively manage technical training.

About the Authors

Wendy L. Combs, Ph.D., PMP, is a senior practitioner with an exceptional track record of building and developing global training teams to meet business goals and produce outstanding results. She previously worked in a technical training capacity at Intel Corporation, Cisco Systems, and Nortel Networks and is currently the vice president of Leadersphere. Combs is the coauthor of Instructional Design for Technical Training and The Targeted Evaluation Process.

Bettina M. Davis, MBA, is an accomplished executive with domestic and international experience directing and overseeing comprehensive human resources, training, and organization development functions and programs across large corporate environments. Before taking on the role as director of talent acquisition and talent management at Tektronix Corporation, she led employee training, including technical training, for Intel IT worldwide.

In this Book

  • Demystifying Technical Training — Partnership, Strategy, and Execution
  • About This Book
  • Foreword
  • Preface
  • Introduction
  • What Is Technical Training?
  • Challenges and Opportunities for Technical Training
  • Differentiators of Technical Training
  • Stakeholders of Technical Training
  • Technical Training Strategy
  • Getting the Technical Training Agenda Funded
  • Staffing the Technical Training Organization
  • Technical Training Analysis, Design, and development
  • Marketing of Technical Training
  • Technical Training Delivery and Evaluation
  • References