Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Clients

  • 1h 23m
  • John Hoover
  • HarperCollins
  • 2007
Providing tried-and-true advice, this comprehensive, essential resource offers practical strategies and tips to recognize: why and when people act out, how to cope with difficult behavior, how to nurture a harmonious work environment, and more.