Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization

  • 10m
  • Leonardo Inghilleri, Micah Solomon
  • Skillsoft
  • 2017
Exceptional Service, Exceptional Profit provides a roadmap to achieving the highest standards of customer satisfaction, and building a loyal customer base that will stick with your business through thick and thin. In this Summary, we discuss the salient points of the book based on our interpretation of its contents.