Improving Performance: How to Manage the White Space 0n the Organization Chart, Third Edition

  • 3h 45m
  • Alan P. Brache, Geary A. Rummler
  • John Wiley & Sons (US)
  • 2013

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more.

In this Book

  • Foreword
  • Viewing Organizations as Systems
  • Three Levels of Performance—Organization, Process, and Job/Performer
  • Exploring the Three Levels of Performance
  • The Process Level of Performance
  • The Job/Performer Level of Performance
  • Linking Performance to Strategy
  • Applying the Three Levels of Performance
  • Diagnosing and Improving Performance—A Case Study
  • Project Definition—The Ten Essential Steps
  • Process Analysis and Design—The Ten Essential Steps
  • Overcoming the Seven Deadly Sins of Process Improvement
  • Measuring Performance and Designing a Performance Management System
  • Managing Processes and Organizations as Systems
  • Designing an Organization Structure That Works
  • Creating a Performance-Based Human Resource Development Function
  • Developing an Action Plan for Performance Improvement


Rating 4.6 of 903 users Rating 4.6 of 903 users (903)
Rating 4.6 of 337 users Rating 4.6 of 337 users (337)